ERP Systems Software Assistant

Our client in the Manufacturing sector is currently looking to employ an ERP Systems Software Assistant to join their team based in Isando, Johannesburg.

Drive Stability, Innovation and Excellence as an Application Support Specialist.

A wonderful career opportunity awaits you!

R 25 000- R 35000 Basic + Benefits

Requirements:

• Diploma or Certificate in Information Technology, System Support, or similar

• Minimum 5 years’ experience supporting production systems in a customer-facing environment

• Experience with ERP and business application support - Sap Hana

• Exposure to database systems, reporting, and query tools

• Excellent written and verbal communication skills

• Strong analytical and problem-solving abilities

• Effective time management and task prioritisation skills

• Strong relationship-building capability

• Desire to learn, grow, and develop within the organisation

• Proven team player with a collaborative mindset

Responsibilities:

Application and ERP Support

• Provide ongoing support and maintenance for enterprise systems, including ERP platforms

• Deliver first and second level application support to internal users and external customers

• Answer user queries, identify issues, and provide effective short- and long-term solutions

• Investigate, analyse, and resolve system incidents and root causes

Service Desk and Incident Management

• Log, track, and manage support calls in real time

• Assign appropriate priorities (low, medium, urgent, high, critical)

• Identify recurring issues and report trends during weekly reviews

• Proactively alert management to critical or systemic risks

System Improvement and Projects

• Participate in system enhancements and new solution development

• Provide system consultancy for divisional and cross-divisional projects

• Support pre- and post-implementation phases with process owners

• Review and recommend continuous improvements to systems and support processes

Documentation and Knowledge Management

• Maintain and expand the Help Desk knowledge base

• Create and update quality problem-resolution articles

• Document technical processes and system functionality

• Ensure documentation remains accurate and current

Data Integrity and Monitoring

• Maintain system data quality and integrity

• Monitor critical systems and services

• Perform system maintenance tasks according to agreed schedules

Supplier and Stakeholder Engagement

• Manage relationships with approved software and support suppliers

• Liaise with technical and non-technical stakeholders

• Communicate clearly, professionally, and effectively at all levels