Business Process Engineer

The Business Process Engineer will play a critical role in leading the design and mapping of business processes to transition from the current “as-is” to the desired “to-be” state. This initiative aims to establish a unified, data-driven view of each client’s products across multiple banking domains, ensuring client-centric, compliant, and streamlined communication.

As a senior specialist, you will define business needs, engineer end-to-end processes, and produce structured mappings and reports that support a centralised understanding of client relationships. While the role is primarily process-focused, strong data mapping and integration exposure is essential to ensure accuracy, compliance, and effective decision-making.

Key Requirements (Critical)

• Johannesburg-based role
• Banking industry experience is mandatory
• Business Banking experience highly preferred

Key Responsibilities

• Process Design & Engineering
  Lead the definition and refinement of business needs and requirements, documenting these in clear, structured user stories.
• End-to-End Process Mapping
  Analyse and map current “as-is” processes and design optimal “to-be” states across business units, ensuring regulatory compliance and improved client communication.
• Collaborative Requirement Refinement
  Work closely with Solution Architects, Testers, and business stakeholders to refine and optimise functional and technical requirements.
• Data Integration & Mapping
  Identify key data sources, drive system data mappings, and support middleware integration to enable accurate process decision points.
• Testing & Implementation Support
  Design test scenarios, support validation activities, and assist during solution rollout.
• Capability & Operational Mapping
  Analyse and document organisational and operational capabilities aligned with strategic objectives.
• User & Stakeholder Engagement
  Gather end-user requirements, manage scope, and ensure solutions align with the broader business vision.

Qualifications & Experience

Education

• Diploma or relevant qualification in Business Management, Business Analysis, or related fields

Experience

• Solid experience as a Business Process Engineer / Business Process Analyst
• Mandatory Banking industry experience
• Business Banking experience strongly preferred
• Strong understanding of Agile methodologies
• Proven experience with end-to-end data mapping and process modelling
• Proficiency with Atlassian tools (Jira, Confluence)
• Exposure to event-driven / messaging platforms (e.g., Kafka) advantageous
• Cloud platform exposure (preferably AWS) beneficial
• Experience in requirements gathering, user story creation, and technical documentation
• Exposure to Consumer Rewards, Personal Financial Management, or systems such as Comarch advantageous

Skills & Competencies

Core Competencies

• Strategic thinking and problem-solving
• Business & organisational capability mapping
• Systems and process analysis
• Client-centric mindset
• Cross-functional collaboration and influence

Technical / Functional Skills

• Strong process modelling and optimisation skills
• Data awareness (data flows, mappings, dependencies)
• Understanding of data security and access considerations
• Ability to propose practical, modern solutions
• Excellent time management and prioritisation abilities
• Adaptability within evolving environments

Ideal Candidate Profile

This role is ideal for a strategic, senior-level professional with strong banking domain knowledge, particularly within Business Banking environments, who can translate complex business requirements into structured, data-aligned process solutions.

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