IT Support Technician Career Opportunity

IT Support Technician

Company:
Dimension Data South Africa (NTT DATA South Africa)

Location:

Johannesburg, Gauteng, South Africa

Employment Type:

Full-Time

Industry: Information Technology & Managed Services

Department:
Technical Support Services

Salary: ZAR 22,000 - ZAR 38,000 per month (depending on qualifications and experience)

Reporting To: IT Support Team Lead

NTT DATA South Africa, formerly known as Dimension Data South Africa, is a globally recognized technology services and consulting organization. The company provides IT infrastructure, cloud solutions, cybersecurity, networking, and managed support services to businesses across multiple industries.

NTT DATA South Africa is seeking a skilled IT Support Technician to provide technical assistance, troubleshoot hardware and software issues, support end-users, and maintain IT infrastructure. The successful candidate will play a critical role in ensuring business continuity through efficient technical support and proactive system maintenance.

• Provide first-line and second-line technical support to users.
• Diagnose and resolve desktop, laptop, printer, and network issues.
• Install, configure, and maintain operating systems and business applications.
• Manage user accounts, permissions, and access controls.
• Support Microsoft 365, Outlook, Teams, and SharePoint environments.
• Assist with hardware deployment and asset management.
• Troubleshoot connectivity and network performance issues.
• Escalate complex technical incidents when necessary.
• Maintain accurate IT service desk records and documentation.
• Perform software updates, patches, and system maintenance.
• Support cybersecurity initiatives and endpoint protection solutions.
• Participate in disaster recovery and backup procedures.

Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.

Relevant technical certifications will be advantageous:

• CompTIA A+
• CompTIA Network+
• Microsoft Certifications
• ITIL Foundation
• Cisco Certifications

• Minimum 2-4 years of IT support experience.
• Experience supporting Windows operating systems and Microsoft 365 environments.
• Familiarity with Active Directory and network troubleshooting.
• Experience working within service desk environments.

• Technical Support
• Desktop Troubleshooting
• Network Administration
• Microsoft 365
• Active Directory
• Windows Support
• IT Service Desk
• Hardware Maintenance
• Cybersecurity Awareness
• Remote Support
• System Administration
• Incident Management

• Microsoft Technology Training
• Cybersecurity Awareness Programs
• Cloud Fundamentals Training
• ITIL Service Management Workshops
• Customer Service Excellence Training
• Advanced Troubleshooting Development Programs
• Professional Certification Support

• Competitive monthly salary
• Medical aid contribution
• Retirement fund benefits
• Performance bonus opportunities
• Paid annual leave
• Employee wellness programs
• Professional certification sponsorship
• Career progression pathways

The IT Support Technician will work in a dynamic enterprise technology environment supporting internal teams and business clients. The position requires excellent problem-solving abilities, communication skills, and customer-focused service delivery.