Head of Technology and Systems | Dr Brown's Group of Companies

JOB DESCRIPTION Head of Technology & Systems

Work Location:

In person
- Johannesburg, South Africa

Job Type: Full-time

Dr. Brown’s Group of Companies is seeking a highly strategic and hands‑on Head of Technology & Systems to lead the development, management, optimization, and scaling of the company’s digital ecosystem, including the Trico Exam Platform, AI‑powered clinical systems, SaaS technologies, analytics infrastructure, and enterprise operational systems supporting hair restoration and medical aesthetics services.

This role will oversee the technology vision behind Trico Exam — the all‑in‑one clinical application designed specifically for hair restoration professionals — while also supporting the broader technology needs of DBG clinics, education platforms, surgical workflows, analytics initiatives, and digital healthcare operations.

The ideal candidate combines expertise in SaaS platform management, healthcare technology, AI systems, data analytics, cybersecurity, and operational automation with strong leadership and execution capabilities.

This individual will ensure that all technology systems are scalable, secure, compliant, user‑friendly, and aligned with the company’s global growth strategy.

Trico Exam is an all‑in‑one digital platform designed specifically for trichologists, dermatologists, and hair restoration specialists. It is developed to help professionals document, analyze, and manage hair and scalp consultations through a digital interface. Trico Exam is designed to help professionals track progress with objective data to improve patient satisfaction.

• AI‑Assisted Image Insights:
  The platform offers AI tools for analyzing scalp and hair images.
• Hair & Scalp Analysis:
  It is designed to track hair thinning patterns, hair density, hair count, and analyze the ratio between terminal and vellus hairs to evaluate alopecia severity.
• Clinical Documentation:
  Trico Exam allows professionals to organize client data, document procedures, and create digital trichology reports.
• Progress Tracking:
  The system is built to compare images and data over time to track treatment effectiveness.

• Workflow Optimization:
  It aims to streamline clinic workflows, enhancing efficiency for practitioners.
• Data‑Driven Consultations:
  It provides objective, measurable data to improve client trust and consultation accuracy.
• Specialized for Experts:
  It is tailored for modern hair and scalp clinics to manage patient cases and improve compliance.

• Free Trial:
  Trico Exam offers a 14‑day free trial for new users.
• Platform Access:
  Users can log in to the system via the website for full clinical functionalities.
• Support:
  The platform provides a knowledge centre and contact options, including phone support.

• Develop and execute the company’s overall technology and systems strategy
• Lead digital transformation initiatives across clinics, education, operations, and SaaS platforms
• Build scalable technology infrastructure to support domestic and international growth
• Evaluate and implement emerging technologies, AI systems, automation tools, and analytics solutions
• Partner with executive leadership to align technology initiatives with business goals

• Oversee the architecture, functionality, scalability, and performance of the Trico Exam platform
• Lead product development planning, system upgrades, integrations, and feature rollouts
• Improve provider experience, workflow efficiency, and platform usability
• Coordinate with developers, UI/UX teams, data specialists, and clinical stakeholders
• Ensure platform reliability, uptime, performance…