ServiceNow Developer/Implementer/Business Analyst
Job in
Johannesburg, 2000, South Africa
Listed on 2026-09-12
Listing for:
Impronics Technologies
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Specialist
Job Description & How to Apply Below
Service Now Developer/Implementer/Business Analyst
5+years
Johannesburg
Full-Time
Job Title: Service Now Developer/Implementer/Business Analyst
Location: Johannesburg,South Africa
Overview:
We are seeking highly skilled and experienced professionals with over 3 years of experience in Service Now, particularly with expertise in Telecom Service Operations Management (TSOM). This role is for developers, implementers, and business analysts who are eager to contribute to the design, development, and implementation of Service Now solutions in the telecom industry
Key Responsibilities:
- Develop and implement Service Now solutions to meet business requirements.
- Configure Service Now modules such as Incident, Problem, Change, Asset, and CMDB.
- Collaborate with stakeholders to design and deliver effective Service Now solutions.
- Implement TSOM use cases, including integration with telecom network management tools.
- Develop and optimize workflows for managing telecom operations through Service Now.
- Ensure seamless operations and service management for telecom clients.
- Act as a liaison between the technical team and business stakeholders.
- Analyze and document business requirements and translate them into functional specifications.
- Work closely with the development team to ensure alignment with business needs.
- Integrate Service Now with third-party systems, particularly within the telecom domain.
- Automate workflows, processes, and tasks within the Service Now platform to improve efficiency.
- Provide post-implementation support for Service Now solutions.
- Troubleshoot issues and offer solutions for performance optimization.
- Participate in continuous improvement initiatives to enhance the Service Now platform.
Required Skills and Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3+ years of hands-on experience with Service Now development, implementation, and administration.
- Strong knowledge of Telecom Service Operations Management (TSOM) and relevant telecom industry experience.
- Experience with Service Now modules: ITSM, ITOM, CMDB, and Asset Management.
- Proven track record of working with Service Now integrations (REST, SOAP, etc.).
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
- Service Now certifications (e.g., Service Now Certified System Administrator, Certified Implementation Specialist) are a plus.
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