Vendor Installs Engineer

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Your day at NTT DATA The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

• Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation.
• Conduct site surveys and assess technical requirements, installation feasibility, and potential risks.
• Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery.
• Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments.
• Monitor vendor performance and elevate delays, quality issues, or implementation risks where necessary.
• Ensure all Health & Safety (H&S) requirements, permits, and compliance documentation are in place before installation commencement.
• Track wayleave approvals, site access permissions, and third‑party dependencies impacting project delivery.
• Perform quality assurance checks and validate installations against technical specifications and customer requirements.
• Manage project documentation, progress updates, implementation reports, and handover records.
• Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors.
• Conduct customer acceptance testing (CAT) and facilitate successful service commissioning and activation.
• Provide regular status updates, issue logs, and escalation reports to management and stakeholders.
• Drive continuous improvement initiatives to enhance installation efficiency, customer experience, and vendor performance.

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands‑on proactive in approach.

• Cisco Certified Network Associate (CCNA). advantageous.
• CompTIA Network+. advantageous.
• Occupational Health & Safety (OHS) / SHEQ certification. advantageous.
• Project Management certification (CAPM, PRINCE2 Foundation, or equivalent) advantageous.

Required experience:

Minimum 3-5 years' experience in telecommunications, with a focus on fibre and wireless service delivery and installations. Proven experience managing end-to-end fibre, microwave, and wireless implementation projects. Experience coordinating and managing third‑party vendors, contractors, and field technicians. Strong understanding of fibre infrastructure deployment, including site surveys, civil works, trenching, fibre splicing, testing, and service activation. Experience with wireless network installations, including point-to-point (PTP) and point-to-multipoint (PTMP) solutions.

Workplace type:
Hybrid Working

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