Vendor Installs Engineer

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The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

This role performs configurations, actions installations and attends to break/fix events.

This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

• Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation.
• Conduct site surveys and assess technical requirements, installation feasibility, and potential risks.
• Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery.
• Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments.
• Monitor vendor performance and elevate delays, quality issues, or implementation risks where necessary.
• Ensure all Health & Safety (H&S) requirements, permits, and compliance documentation are in place before installation commencement.
• Track wayleave approvals, site access permissions, and third-party dependencies impacting project delivery.
• Perform quality assurance checks and validate installations against technical specifications and customer requirements.
• Manage project documentation, progress updates, implementation reports, and handover records.
• Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors.
• Conduct customer acceptance testing (CAT) and facilitate successful service commissioning and activation.
• Provide regular status updates, issue logs, and escalation reports to management and stakeholders.
• Drive continuous improvement initiatives to enhance installation efficiency, customer experience, and vendor performance.
• Knowledge and Attributes:
• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands‑on proactive in approach.
• Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation.
• Conduct site surveys and assess technical requirements, installation feasibility, and potential risks.
• Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery.
• Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments.
• Monitor vendor performance and elevate delays, quality issues, or implementation risks where necessary.
• Ensure all Health & Safety (H&S) requirements, permits, and compliance documentation are in place before installation commencement.
• Track wayleave approvals, site access permissions, and third‑party dependencies impacting project delivery.
• Perform quality assurance checks and validate installations against technical specifications and customer requirements.
• Manage project documentation, progress updates, implementation reports, and handover records.
• Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors.
• Con…