Support Engineer

Johannesburg, South Africa | Posted on 25/07/2025

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NNW Tech Solutions is seeking a dedicated Support Engineer to join a leading wealth and asset management company in Sandton, Johannesburg. This role is for a proactive and self-starting individual who will be responsible for managing incidents and driving continuous improvement for the Intermediary Business within ICIB tech.

About the Opportunity:

You will play a key role in ensuring the smooth and efficient functioning of production systems, focusing on Java-based applications. This position requires a collaborative approach, working closely with development, operations, and QA teams to implement best practices in change management and incident resolution.

Key Responsibilities:

• Provide technical support for production systems, specifically for Java-based applications.
• Monitor application health and performance using observability tools and logs.
• Investigate and resolve incidents within agreed SLA timelines.
• Perform root cause analysis and implement preventative measures.
• Coordinate with development teams to deploy fixes and improvements.
• Create and maintain essential support documentation and operational runbooks.
• Support releases, patching, and change management processes.
• Ensure adherence to security and compliance standards in all support activities.
• Communicate effectively with stakeholders regarding incident updates and risks.
• Participate in a 24/7 on-call support rotation if required.

Education:

A Bachelor's degree in Computer Science, IT, or a related field.

• Experience:
  
  Strong hands-on experience with Java (Java 8 or higher).
• Frameworks:
  Familiarity with Spring, Spring Boot, and other related Java frameworks.
• API Knowledge:
  Understanding of REST APIs and service integration.
• Troubleshooting:
  Proficient in troubleshooting and analysing logs using tools like Kibana or Splunk.
• Databases:
  Experience with SQL and relational databases (e.g., Oracle, PostgreSQL).
• Command Line:
  Basic knowledge of Linux/Unix command-line tools.
• Version Control:
  Familiarity with version control systems such as Git.
• Methodologies:
  Understanding of change management and incident management principles.
• ITIL certification or experience with ITIL processes.
• Experience in Agile methodologies and practices.
• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK Stack).
• Exposure to financial services or investment banking systems.
• Experience with cloud services (e.g., AWS, Azure, GCP).