More jobs:
ITIL support engineers
Job in
Johannesburg, 2000, South Africa
Listed on 2026-09-12
Listing for:
SavageOne Pty Ltd
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Infrastructure, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/Open Shift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities.
Key Responsibilities- Deliver 1st-line and preventative technical support across IT systems
- Perform incident resolution, root cause analysis, and escalation
- Apply change and configuration management with accurate documentation
- Monitor system health and performance; conduct regular checks and patching
- Support deployments in pre-production and production environments
- Communicate incident status and updates to stakeholders and service desk
- Collaborate with vendors and internal teams during escalations and handovers
- Ensure compliance, access control, and audit documentation
- Must-Have Skills & Experience
- ITIL 4 Foundation Certification (mandatory)
- Proven experience with:
- Incident & problem management
- Configuration and capacity management
- Hands-on experience with AWS, Open Shift, and hybrid IT environments
- Proficiency in monitoring systems, SharePoint, and service desk platforms
- Familiar with system health checks, patching, and log analysis
- Strong documentation and stakeholder communication skills
- ASICS (System Check Database)
- Service Now / Remedy / Jira / similar ITSM platforms
- SharePoint for configuration tracking
- Exposure to Business Continuity Planning (BCP) & Disaster Recovery (DRP)
- Experience coordinating with 4th-line vendors
- Understanding of CI/CD in a service delivery context
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