Server & Network Engineer

Server & Network Engineer | Johannesburg | Permanent

Are you a technically hands-on IT professional with experience across servers, networks, security and infrastructure support? This is an opportunity to play a key role in maintaining, securing and improving a business-critical ICT environment.

The Server & Network Engineer will support the organisation's ICT infrastructure across servers, networks, telephony, security and related applications. The role combines hands-on technical support with infrastructure monitoring, troubleshooting, optimisation, patching, security administration and continuous improvement.

Reporting to the Server Network & Security Manager, the successful candidate will work across 1st, 2nd and 3rd line support environments, providing telephonic, remote and onsite assistance while working with internal stakeholders and third-party vendors to resolve incidents and maintain service levels. The role will suit a technically capable professional who can communicate effectively with both technical and non-technical users and is comfortable taking ownership of infrastructure-related issues.

• Provide efficient and effective infrastructure support across servers, networks, telephony and security

• Install and configure networking, telephony, Windows Server hardware, software and applications in line with best practice

• Troubleshoot issues from operating system through to network level

• Resolve hardware, network, application, firewall and infrastructure-related issues

• Configure, optimise, fine-tune and monitor operating systems, firewalls, network devices, applications and cloud services

• Monitor and troubleshoot LAN, WAN, VPN and APN environments

• Support the security of network and server environments through access controls and IT security policies

• Schedule and manage firmware and patching across networks, phones, servers and applications

• Maintain network fault logs, server and service logs and investigate infrastructure incidents

• Identify opportunities for process improvement and automation

• Ensure supported hardware and applications comply with relevant licensing agreements

• Manage infrastructure-related suppliers and contracts within prescribed SLAs

• Provide 1st, 2nd and 3rd line IT support through telephonic, remote and onsite channels

• Attend to ICT support requests and ensure timely resolution within agreed SLAs

• Support the selection and installation of ICT resources

• Provide user training where required

• Assess infrastructure requirements and contribute to planning, provisioning and improvement initiatives

• Liaise with third-party vendors to resolve incidents, problems and technical queries

• Monitor and manage vendor SLAs

• Ensure compliance with company policies and procedures

• Communicate technical information effectively to stakeholders at different levels

• Practical experience in server and network infrastructure support

• Strong understanding of Windows Server environments

• Experience supporting and troubleshooting network infrastructure

• Exposure to LAN, WAN, VPN and APN environments

• Experience with firewalls, network devices and infrastructure monitoring

• Experience with hardware and software installation and configuration

• Understanding of server, network and application patching and firmware management

• Experience supporting telephony or related ICT infrastructure would be beneficial

• Exposure to cloud services and applications

• Understanding of IT security, access controls and security policies

• Experience providing 1st, 2nd and 3rd line technical support

• Strong troubleshooting and problem-solving ability

• Ability to work with third-party vendors and manage issues against agreed SLAs

• Good understanding of infrastructure processes, documentation and logging

• Ability to identify…