Technical Account Manager

Johannesburg, ZAF,

Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

The Technical Account Manager (TAM) is the primary customer-facing role responsible for ensuring value realization, technical adoption, and lifecycle support of Komatsu’s Mining Technology solutions. Acting as the single point of accountability, the TAM combines customer success management, performance assurance, and technical-commercial alignment to drive solution adoption, maximize ROI, and strengthen long-term partnerships. The TAM ensures seamless collaboration with internal functions, including Sales, Technical Services, and Customer Success, to deliver on customer roadmaps, performance objectives, and value commitments.

This role will oversee technical initiatives to support customer tactical plans, identify growth opportunities through upselling services and grow Ecosystem adoption.

Qualifications

• Degree in Mining/Industrial Engineering or Computer Science.
• Additional certifications in Mining Technology, Project/ Account Management, or SaaS/ Cloud Solutions (advantageous)

Experience

• 5-8 years of Mining Experience post Graduate Training Program and in Mining Technology, Fleet Management, or Mining Operations.
• 10+ years of experience in mining and/or mining technology experience
• Strong technical knowledge of Intelli Mine® solutions, fleet management, and mine operations
• Proven track record in customer engagement, technical adoption, and value delivery
• Experience in SaaS/Cloud-based solutions and subscription models (advantageous)
• Deep understanding of the EMEA, South Africa, Central Asia, and India markets, along with a focus on customer-centric approaches.
• Demonstrated success in driving customer engagement through roadmaps, optimizing value, and achieving measurable improvements.

Up to 50% Travel

• Serve as the primary point of contact for assigned customers, ensuring solution adoption and ongoing value realization.
• Develop and maintain customer roadmaps in alignment with strategic objectives.
• Conduct regular business reviews and communicate solution performance against agreed KPIs.
• Capture customer feedback and translate into actionable improvements across delivery and product teams.

Solution Performance & Assurance

• Proactively monitor and optimize system usage, operator adoption, and infrastructure readiness.
• Lead gap assessments and develop work plans with customers to close performance gaps.
• Conduct on-site observations, audits, and coaching to ensure effective use of technology.
• Generate performance, compliance, and ROI reports for customer stakeholders.

Technical Coordination & Support

• Coordinate with Technical Services for issue resolution, upgrades, and deployments.
• Manage escalation processes and ensure timely resolution of system or service issues.
• Provide first-line technical and operational support during site visits, ensuring adherence to performance assurance standards.
• Partner with Solution Sales Managers to identify upsell and cross-sell opportunities.
• Qualify and pass sales leads…