Specialist ERP; Human Resources) SAP S4​/HANA

Position Title: Specialist ERP (Human Resources) SAP S4/HANA (3 - 6 months onsite)

Reports to: Lead ERP (Finance & HR)

Location: Johannesburg

Platform Teams, Operations Teams, Projects, Supply, Finance, Risk, HR, Marketing, Operations, Basis, Associated Business Process Leads and Business Subject Matter Experts.

Outsource Service Provider (OSP), Strategic Vendors, Niche Vendors, Platform capability groups, Technology Research Organisations, SAP.

The role of Specialist ERP (Human Resources (HR) is one of several that act as the end-to-end Functional and Technical custodian of the SAP HR and Success Factors product suite. With a customer success centric mindset, the Specialist ERP (HR) will oversee and manage all execution within the SAP platform for their domain of accountability.

The responsibilities of the Specialist ERP (HR) include governance, analysis, improvement, design, monitoring, innovation, availability management and risk management relating to the SAP HR and Success Factors domain.

The Specialist ERP (HR) will be dedicated to managing people, processes and technology through the stabilization, maintenance, continuous improvement projects and innovation for the Human Resources domain at the organization. In this role the Specialist ERP (HR) will be responsible for ensuring that the needs of the relevant Business Operations and other Functions are supported, and value is delivered through the ERP activities, services and practices.

The Specialist ERP (HR) has technical and business operations understanding for their specific modules and maintain strong awareness of changes in the business environment in order to ensure that the delivery of ERP services is aligned to organisational requirements.

• Contribute to the vision and strategy for the ERP Platform delivery model.
• Contribute to the development of the ERP Human Resources roadmap and Technology Plans.
• Assist and contribute to the ERP Platform plans including maintenance and improvement.
• Identify and share the value drivers for the ERP Platform across the organisation.
• Be adaptable to change of the business and Technology strategies through the ERP Platform practices and services.
• Assist with identifying areas of cost and productivity improvement and contribute ideas to the planning process.

• Assist with the establishment and governance of the ERP Platform practices and processes in collaboration with suppliers and the broader Platform Teams.
• Ensure effective and efficient delivery of ERP services and solutions to the Functions and Operations and take responsibility for the support of all applicable ERP activities.
• Ensure engagements of business stakeholders and Service providers are clearly articulated and adhered to.
• Adhere to the Technology processes and procedures specifically the customer engagement, change and communication plans and strategies.
• Ensure service level requirements of the ERP Platform are clearly articulated and managed with the AMS Service providers.
• Manage and monitor ERP Human Resources BAU activities including incidents, change requests and escalations.
• Manage the support vendor on delivery within the module in terms of SLA, deliverable timelines and quality.
• Ensure ongoing feedback loops with the customers based in the Functions and at site in the Operations in relation to stakeholder requirements, expectations and satisfaction.
• Monitor the performance of the Service Management Platform and work with the suppliers to identify and close gaps/issues.
• Effectively manage the relevant assets of the ERP Platform, including procedures, policies and…