Warehouse IT​/OT Technology Associate

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Warehouse IT/OT Technology Associate to join our team in Johannesburg.

The Warehouse IT/OT Technology Associate is responsible for providing onsite technical support for end-user devices, asset management, and hands-on support for a broad range of IT and OT equipment. This includes laptops, RF scanners, office and label printers, WMS and TMS first-line support, network infrastructure, video conferencing equipment, mobile devices, wireless LAN, and other end-user technologies.

The role primarily focuses on delivering services that require a physical onsite presence, while collaborating closely with remote support teams to ensure seamless service delivery. The Warehouse IT/OT Technology Associate serves as a key liaison and escalation point for business stakeholders within a designated geographical location, bridging the gap between onsite operations and centrally managed IT services.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work.

At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Own first-line response and recovery for all OT-related incidents impacting operations (RF, connectivity, edge devices).

• Provide clear triage and rapid escalation to AOT.

• Maintain operational continuity of the warehouse technology stack (devices, connectivity, locally deployed systems).

• Act as on-site support during incidents, deployments, and changes.

• Deliver real-time visibility of issues, root causes, and recurring failures back into engineering and support loops.

• Handling and preparing end user device hardware with particular focus on WiFi access points and handheld RF scanners - following Standard Operating Procedures (SOP’s), predefined processes or manuals. The hardware will either be brand new “out of the box” or previously returned for reuse.

• 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now. Ensure delivery to business colleagues meets a defined SLA.

• Collaborating closely with a 3rd party vendor for resolution of hardware related issues

• Take end-to-end ownership of hard-to-solve and slow-moving incidents.

• Problem and Incident Management.

• Act as a local project coordinator for Local IT/OT Infrastructure including hardware oftware updates ollouts as required.

• Ensure accurate recording of all end user devices in a centralised CMDB, tracking changes and making appropriate and timely updates.

• Participation in support-related projects in the role of expert and/or project coordinator. The scope of project delivery is potentially across South Africa.

• Support for other Warehouses as appropriate, either via use of remote tools or ad hoc site visits (this…