Expert Professional Services Engineer - Networks

Expert Professional Services Engineer
- Networks

Job Openings Expert Professional Services Engineer
- Networks

Expert Professional Services Engineer
- Networks

QUALIFICATIONS:

• National High School Senior Certificate (or equivalent)
• Graduate or qualified by experience
• Fortinet NSE 7/8

ROLE RESPONSIBILITIES:

• Architecting and designing network infrastructure and connectivity solutions across multiple technologies and vendors
• Technical implementation and delivery of network infrastructure and connectivity projects in a lead capacity
• Technically lead pre-sales and projects engagements around network infrastructure opportunities
• Documentation of solutions (e.g. architecture, configuration and setup, low-level design documentation)
• Working within a project management delivery methodology in a lead technical role
• Provide effective knowledge transfer and upskilling to relevant customer personnel to ensure an appropriate level of future self-sufficiency
• Play a lead role in transition of completed projects to the managed services support teams
• Perform project-related duties with regards to new and changing infrastructure deployments as required
• Act as an escalation point for managed service support team on very complex technical incidents for assistance and consultation
• Completing customer change requests, including impact and risk analysis, implementing out of hours where required as part of projects
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities
• Work closely with the solutions area of the business regarding developing new services and proposals
• Attend technical workshops with customers to clearly determine business and technical goals, needs, and requirements