IT Infrastructure Team Leader

The IT Infrastructure Team Lead will be responsible for the design, implementation, support, security, and continuous improvement of ASCO’s infrastructure environment across retail stores, distribution centres, and head office operations. This role combines technical expertise, project delivery, operational management, and people leadership to ensure maximum system availability and business continuity.

• Lead the administration and support of servers, storage, virtualization platforms, cloud services, and network infrastructure.
• Ensure high availability of business-critical systems supporting retail stores, warehouses, and head office operations.
• Manage infrastructure performance, capacity planning, monitoring, and lifecycle management.
• Oversee backup, disaster recovery, and business continuity solutions.
• Ensure infrastructure standards are consistently implemented across all locations.

• Manage and support IT infrastructure across all retail branches.
• Ensure continuous availability of Point of Sale (POS) systems, payment integrations, barcode scanners, receipt printers, and retail peripherals.
• Coordinate store openings, relocations, upgrades, and technology rollouts.
• Minimise downtime impacting store trading and customer experience.
• Work closely with Operations and Store Management teams to resolve infrastructure-related issues.

• Support infrastructure underpinning warehouse and distribution operations.
• Ensure reliable connectivity and performance for Warehouse Management Systems (WMS), handheld scanning devices, wireless networks, and logistics technologies.
• Collaborate with warehouse management teams to improve operational efficiency through technology.

• Support and maintain infrastructure requirements for ERP systems including SYSPRO, Sage, and related integrated business applications.
• Work closely with application teams and vendors to ensure optimal system performance and availability.
• Support system integrations between ERP, POS, warehouse management, CRM, loyalty, and finance systems.

• Implement and maintain cybersecurity controls across all business locations.
• Manage endpoint protection, firewall administration, email security, vulnerability management, and patching processes.
• Support compliance with company governance, audit requirements, and security standards.
• Lead infrastructure-related security incident response activities.
• Lead, mentor, and develop the Infrastructure Support Team.
• Manage workload allocation, performance management, and skills development.
• Foster a culture of service excellence, accountability, and continuous improvement.
• Ensure service desk escalations are resolved effectively and within SLA targets.
• Manage relationships with technology vendors, service providers, and implementation partners.
• Lead infrastructure projects including network upgrades, cloud initiatives, security improvements, and store deployments.
• Assist with IT budgeting, procurement, and technology roadmap planning.
• Evaluate and recommend technologies that improve operational efficiency and business performance.

• Ensure timely resolution of infrastructure incidents and service requests.
• Develop and maintain technical standards, policies, procedures, and documentation.
• Produce infrastructure performance and availability reports.
• Work closely with business stakeholders to understand operational requirements and deliver technology solutions.

• Bachelor’s Degree, National Diploma, or equivalent qualification in Information Technology, Computer Science, or a related discipline.
• Relevant certifications such as…