More jobs:
L3 Support Engineer/SME – Nexthink; WorkBlaze
Job in
Johannesburg, 2000, South Africa
Listed on 2026-09-23
Listing for:
HCLTech
Full Time
position Listed on 2026-09-23
Job specializations:
-
IT/Tech
IT Support, IT Specialist
Job Description & How to Apply Below
L3 Support Engineer / SME – Nexthink (Work Blaze)
Location:
South Africa (Onsite)
Company: HCLTech
Role: L3 Support Engineer / SME – Nexthink (Work Blaze)
Experience:
8–12 Years
HCLTech is seeking an experienced L3 Support Engineer / SME – Nexthink (Work Blaze) to lead Digital Employee Experience (DEX) monitoring, analytics, automation, and proactive endpoint management. This role serves as the highest technical escalation point for the Nexthink platform and plays a key role in improving endpoint performance, user experience, and IT service reliability.
Key Responsibilities- Administer, maintain, and optimize the Nexthink / Work Blaze platform.
- Create and manage dashboards, investigations, alerts, metrics, and reporting.
- Monitor endpoint health, application performance, network experience, and Digital Experience Index trends.
- Perform advanced troubleshooting and root cause analysis for complex incidents.
- Design and maintain remote actions, proactive remediation, and automation workflows.
- Collaborate with Service Desk, EUC, Infrastructure, Security, and Application teams to improve user experience.
- Develop operational and executive reports, SOPs, runbooks, and knowledge articles.
- Mentor L1 and L2 support teams and participate in governance and service improvement initiatives.
- Hands-on experience with Nexthink / Work Blaze Administration
- Investigations, Dashboards, Alerts, Metrics, Campaigns & Remote Actions
- Windows 10/11 Endpoint Troubleshooting
- Microsoft Intune, SCCM / MECM
- Active Directory & Microsoft 365
- Incident, Problem, Change & Knowledge Management
- Data Analysis, Trend Analysis & Technical Reporting
- Stakeholder Management & Documentation
- Nexthink Infinity
- Power Shell Scripting & Endpoint Automation
- Service Now or other ITSM Platforms
- API Integrations & Reporting
- Digital Employee Experience (DEX) Programs
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
- Nexthink Certification (Preferred)
- ITIL 4 Foundation (Preferred)
- Microsoft Endpoint / Intune Certifications (Preferred)
- Work with a leading Digital Employee Experience platform.
- Drive enterprise-scale automation and proactive remediation initiatives.
- Partner with global teams to improve endpoint reliability and user productivity.
- Opportunity to influence strategic DEX improvements and operational excellence.
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