Junior Murex Testing & Automation Engineer

• What Junior Murex Testing Automation Engineer ...

Johannesburg NTT America, Inc.

** Make an impact with NTT DATA*
* Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

** Role Overview*
* The Service Now QA Engineer is a hands‑on technical testing role within the NTT DATA Service Now Practice, responsible for executing test activities across the full development lifecycle. Working closely with the QA Manager, Business Analysts, and development team, the QA Engineer ensures that all developed functionality is tested thoroughly, accurately, and in line with the quality standards set by the QA Manager and Practice.
The QA Engineer is an executor - their primary focus is on building and running test cases, contributing to the automated test framework, and providing timely, accurate feedback on quality across sprints and releases. They will cover development from the Practice, ATS, and automations teams, operating as part of the shared QA function.

** Key Responsibilities*
* + Execute functional, regression, integration, and exploratory testing across all Service Now development in line with the test plans defined by the QA Manager.
+ Write clear, well‑structured test cases and test scripts based on user stories and acceptance criteria provided by the Business Analyst.
+ Contribute to the development and maintenance of automated test scripts within the Service Now ATF (Automated Test Framework), expanding coverage across product domains.
+ Execute regression testing ahead of each release and platform upgrade, using the automated test suite to validate platform stability.
+ Log, track, and retest defects accurately and in a timely manner, ensuring developers receive clear, reproducible defect reports.
+ Support UAT coordination activities - setting up test environments, providing test data, and assisting business stakeholders through test execution.
+ Maintain test cases and test scripts in the shared test repository, keeping them up to date as platform changes are made.
+ Contribute to quality reporting by providing accurate test execution status, pass/fail rates, and defect metrics to the QA Manager.
+ Participate in sprint ceremonies - including backlog grooming and sprint reviews - to ensure testability is considered from story creation through to delivery.

** Essential Experience & Skills*
* + Proven experience in a QA Engineer or software testing role within a Service Now or enterprise platform delivery environment.
+ Practical experience using Service Now ATF (Automated Test Framework) to build and execute automated test scripts.
+ Strong skills in writing test cases and test scripts from user stories and acceptance criteria.
+ Experience executing functional, regression, and integration testing within an agile delivery environment.
+ Ability to write clear, reproducible defect reports and manage defects through to resolution.
+ Comfortable working across multiple product domains, picking up context quickly and adapting testing approaches accordingly.

** Desirable*
* +

Experience with platform upgrade testing in Service Now, including regression test execution during upgrade cycles.
+ Familiarity with ISTQB Foundation or equivalent testing qualification.
+ Exposure to broader test automation tools or scripting in addition to Service Now ATF.
+ Service Now Certified System Administrator (CSA) or equivalent product knowledge.
+ Experience supporting UAT with business stakeholders, including test…