Head Data & Transformation

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

The Head:
Performance, Data & Transformation is responsible for establishing and leading the performance, analytics, data, digital, governance and transformation capability for Corporate Real Estate Services (CRES). The role acts as the strategic enabler of the CRES operating model by providing a single source of truth for portfolio performance, data governance, business intelligence, strategy execution, digital transformation, process optimisation and organisational change.

The role enables executive decision-making through integrated reporting, advanced analytics and insights while driving the successful implementation of strategic initiatives, operating model changes and continuous improvement across the end-to-end real estate value chain. The role ensures that CRES remains data-driven, digitally enabled, operationally efficient and aligned with enterprise strategy, regulatory expectations and business priorities.

• CRES Enterprise Performance Framework
• Executive performance scorecards
• Strategic KPI framework
• Portfolio performance dashboards
• Monthly and quarterly business reviews
• Benefits realisation reporting

• CRES data strategy
• Enterprise real estate information model
• Data governance framework
• Portfolio analytics and insights
• Data quality standards and controls

• CRES Digital Strategy
• Technology roadmaps
• Digital transformation initiatives
• Automation and workflow optimisation
• Smart building and workplace analytics solutions

• Strategic transformation roadmap
• Change programmes
• Operating model implementation
• Process optimisation initiatives
• Continuous improvement framework

• Governance forums and reporting
• Executive committee packs
• Business planning processes
• Risk and control reporting
• Regulatory information management

• Develop and maintain the CRES performance management framework.
• Define key performance indicators across all CRES portfolios.
• Establish performance reporting standards and methodologies.
• Provide executive insights into portfolio performance, cost efficiency, risk exposure and service outcomes.
• Lead integrated performance reviews and management reporting processes.
• Monitor strategic plan execution and benefits realisation.

• Enterprise performance scorecards
• KPI governance
• Benefits tracking
• Executive reporting

• Establish the enterprise real estate data strategy.
• Design and govern the CRES information architecture.
• Ensure high-quality, trusted and sustainable data across the portfolio.
• Define data ownership, stewardship and accountability.
• Implement data governance standards and controls.
• Maintain a single source of truth for real estate information.

• Data governance
• Data quality
• Data architecture
• Master data management
• Reporting standards

• Lead the development of advanced analytics capabilities.
• Deliver portfolio insights and predictive analysis.
• Provide analytical support for investment and portfolio decisions.
• Develop dashboards and self-service reporting platforms.
• Generate strategic insights relating to:
  Portfolio optimisation
• Occupancy utilisation
• Workplace performance
• Capital project delivery
• Supplier performance
• Facilities performance
• Property operating costs

• Business intelligence
• Predictive analytics
• Executive insights
• Enterprise reporting

• Develop and implement the CRES digital roadmap.
• Drive adoption of digital technologies and automation.
• Partner with Group Technology to improve system integration and digital capabilities.
• Lead technology-enabled business transformation programmes.
• Evaluate emerging property technology (Prop Tech) solutions.
• Drive innovation across the real estate value chain.

• Digital strategy
• Automation
• Innovation
• Technology enablement
• Continuous improvement

• Lead the CRES transformation portfolio.
• Translate strategic objectives into executable programmes.
• Drive operating model implementation.
• Establish programme governance and…