Senior Digital Workspace Support Engineer
Listed on 2026-09-26
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IT/Tech
IT Business Analyst, Systems Analyst, Business Systems & Technology Analysis, IT Consultant
DescriptionPURPOSE
The main purpose of the Senior Digital Workspace Support Engineer is to provide technical leadership and platform engineering for Pay Inc’s internal enterprise applications and business systems. This role focuses on supporting the organisation’s business objectives by configuring, integrating, and continuously improving core enterprise platforms, including Microsoft Dynamics 365, OnBase ECM, and the broader Microsoft 365 digital workspace stack in partnership with internal stakeholders.
The role drives the engineering, workflow automation, and operational health of these platforms, developing Unity Scripts and Power Platform solutions to extend system capabilities and streamline business processes. The incumbent acts as the primary technical partner to business stakeholders, translating operational requirements into configured, integrated, and automated solutions supported by the underlying Azure and AWS services that enable these platforms always with business process efficiency and end-user productivity as the primary outcomes.
will engage with the following stakeholders:
External
- Customers
- Industry associations
- Service providers
- Product and Scheme Office
- Human Capital Management Office
- Legal Office
- Finance Office
- Strategy Transformation Office
- Governance, Risk and Compliance Offices
Finance Awareness and Operations
- Support strategic planning by providing input on infrastructure and operational requirements.
- Monitor and manage project and platform-related operational costs within delegated authority.
- Develop and maintain productive working relationships with internal business and technical stakeholders (e.g., Finance, Operations, Compliance)
- Deliver to agreed-upon SLAs, expectations, and quality standards
- Engage external vendors and platform partners on technical roadmaps and support escalations.
- Ensure technical work and platform deliverables are aligned with the business unit’s strategy.
- Regularly document, communicate, and review alignment with team leads and internal stakeholders.
- Drive enterprise architecture decisions for digital workspace and EUC platform solutions, ensuring the support function operates proactively rather than reactively.
- Own the configuration, development, and operational health of the organisation’s core enterprise application ecosystem - OnBase ECM, Microsoft Dynamics 365, and the workflow automation layer that connects them to Finance, HR, Legal, and Procurement operations.
- This role sits at the intersection of business process and technical delivery, translating operational requirements from business stakeholders into configured, scripted, and integrated solutions.
- Configure and maintain OnBase workflow, document types, life cycle management, and API integrations
- Develop and maintain Unity Scripts to extend OnBase functionality, automate document lifecycle processes, and integrate with D365 and other internal systems.
- Configure and extend D365 Finance & Operations and/or Business Central modules to support evolving business requirements
- Manage integrations between D365, OnBase, Microsoft 365, and other enterprise systems via REST/SOAP APIs and middleware.
- Design and implement Power Platform solutions (Power Automate, Power Apps, Power BI) that extend D365 and OnBase capabilities and automate manual business processes
- Partner with business units to identify, scope, and deliver automation opportunities that reduce manual effort and improve data integrity across systems
- Act as the primary technical partner to internal…
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