IT Technical Support Technician

We are seeking a skilled, hands-on IT Technician with strong experience across Microsoft environments, networking, and client support. This is a client-facing role — both onsite and remote — within an SLA-driven support environment. The wide salary band is real: where you land in it depends on how much of the  highly recommended  list below you bring.

• Provide remote and onsite support to clients
• Troubleshoot Microsoft 365, server, Active Directory, network and connectivity issues
• Configure and maintain servers, domain environments, and network infrastructure (routers, switches, firewalls)
• Manage user environments, permissions, and security
• Perform installations, upgrades, and migrations

• 5+ years in IT technical support (MSP experience advantageous)
• Strong Microsoft 365 administration
• Windows Server 2016/2019/2022;
  Active Directory, DNS, DHCP, Group Policy
• Solid networking: switching (VLANs, trunking, STP), routing (NAT, static routes), firewall exposure (Fortigate, Sophos, Mikro Tik advantageous)
• Valid driver's licence and own reliable vehicle

• Microsoft 365 advanced:
  Exchange Online (mail flow, SPF/DKIM/DMARC), SharePoint & One Drive admin, Teams support
• Azure / Entra  AD Connect, MFA, Conditional Access
• Virtualization:
  Hyper-V and/or VMware
• Backup solutions:
  Veeam, Acronis, or cloud backups
• Practical networking: VPN setup (IPSec, SSL VPN), WAN troubleshooting (PPPoE, fibre, LTE failover)
• VoIP:
  Yeastar, 3CX, SIP troubleshooting
• Security: endpoint protection and firewall policies
• RMM & ticketing:
  Ninja One, Datto, Zoho Desk or similar

• Technically strong and hands-on — you resolve issues without constant supervision
• A clear communicator, comfortable in front of clients
• Calm under pressure in a fast-paced support environment

• R25 000 – R45 000 cost to company, placed according to experience and skill coverage