AI Enablement Coach; Microsoft 365 Copilot Hybrid Job Johannesburg area,South Africa,IT/Tech

Position: AI Enablement Coach (Microsoft 365 Copilot) – Contract - Hybrid
ENVIRONMENT:

A cognitive automation consultancy, specialising in intelligent document processing, conversational AI and agentic AI, is looking for an AI Enablement Coach who will be embedded within the Operations & Administration team to help management and staff use approved AI tools effectively in their day-to-day work. This is a practical, hands-on enablement and coaching role. It is not an agent-development or build role.

DUTIES:O&A

Management:

Identify and prioritise suitable AI opportunities.
Use AI for analysis, reporting, decision support and communication.
Track adoption, benefits, risks and dependencies.

O&A Staff Using Copilot Chat:

Develop foundational prompting skills.
Use Copilot Chat for research, drafting, summarisation, problem solving and prompt development.
Understand data, privacy and responsible-use limitations.

O&A Staff Licensed for Microsoft 365 Copilot:

Apply Copilot within Excel, Word, PowerPoint, Outlook and Teams.
Work through practical O&A use cases using approved business information.
Create reusable prompts, templates and working practices.

Users of Existing AI Solutions:

Coach staff using existing AI-enabled solutions already in place.
Help users understand each solution's capabilities, limitations and required human controls.
Gather feedback, identify adoption barriers and improve effective use.
Escalate technical defects or enhancement requests to the relevant solution owner.

Key Responsibilities:

Provide one-to-one coaching, small-group sessions and practical AI bootcamps.
Work through the identified AI opportunities and analyse current procedures to find new ones.
Translate operational problems into safe, prompt-led working processes.
Help staff develop, test and refine reusable prompts.
Support document comparison, reporting, summarisation, data analysis, exception identification and meeting preparation.
Reinforce verification, privacy, information security and human-review requirements.
Produce reusable prompt templates, quick guides and worked examples.
Track participation, adoption, completed use cases, time saved and lessons learned.
Refer needs requiring integrations, production automation or new solutions to the relevant AI or IT teams.

Out of Scope:

This role will not build Copilot Studio agents, bots or production applications, implement integrations, or make autonomous operational, regulatory or employee decisions.

REQUIREMENTS:

Strong practical experience with Copilot Chat and Microsoft 365 Copilot.
Experience enabling users of deployed AI solutions.
Excellent coaching, facilitation and change-adoption skills.
Ability to translate operational problems into practical AI-assisted processes.
Working knowledge of Excel, Word, PowerPoint, Outlook and Teams.
Good understanding of responsible AI, privacy and information security.
Financial services or regulated operations experience is advantageous.

ATTRIBUTES:

A patient, practical coach who can make AI approachable for non-technical users.
Confident presenting and facilitating with both management and staff.
Structured and organised, with a focus on measurable adoption and outcomes.
Strong judgement on risk, privacy and responsible use.