IT Operations Manager; Microsoft Infrastructure, Team Leadership

A technology consulting business is hiring an IT Operations Manager to own the infrastructure, hardware and support estate that keeps its consulting teams working — locally and across the international sites it operates from.

This is a hands-on leadership job rather than a purely strategic one. You will lead a team of IT support consultants, own the infrastructure, security and policy behind them, and stay close enough to the technology to pick up a problem yourself when it needs you.

• Lead a team of 8–12 IT support consultants — managing, coaching and mentoring them, with full 360 management responsibility
• Own infrastructure, hardware, security and policy management across the estate
• Keep a substantial Microsoft environment healthy, supported and well run
• Manage infrastructure, hardware, software and user support across international sites, coordinating remote support for teams that are not in the same building as you
• Take responsibility for building maintenance and management, including renovations and repairs
• Stay hands-on — when something needs fixing rather than delegating, you get into it

• A relevant degree
• At least 15 years’ experience in IT operations, infrastructure or technical support, with a substantial part of that spent leading and managing people
• A background rooted in support infrastructure — hardware and desktop support — that you have built on since
• Extensive experience supporting a Microsoft environment
• Proven experience managing a team of around 8–12 technical support people

• Experience running infrastructure and user support across more than one country
• Experience coordinating remote support for distributed teams
• Exposure to facilities and building management alongside a technology estate

• Full ownership of the operations function and the team behind it
• A broad remit spanning infrastructure, security, policy and facilities
• Hybrid working, with three days a week in the office

Johannesburg. Hybrid. Permanent.