More jobs:
Telecommunications/IT Technician
Job in
Johannesburg, 2000, South Africa
Listed on 2026-10-05
Listing for:
HRCorp
Full Time
position Listed on 2026-10-05
Job specializations:
-
IT/Tech
IT Support, Network Engineer, Network Administrator
Job Description & How to Apply Below
- Diagnose and troubleshoot issues related to Unified Communications, Internet Connectivity, IT, and Networking systems.
- Provide immediate remote and on-site support to resolve customer issues efficiently.
- Perform hardware repairs and installations and respond to scheduled callouts.
- Conduct routine system checks, updates, and maintenance to ensure optimal performance.
- Update firmware and software, verify backup systems, and implement security measures.
- Monitor dashboards and logs to identify and address issues before they affect service.
- Install and set up telecommunications, networking, and IT infrastructure according to project requirements and industry standards.
- Plan, run, and manage network cabling, ensuring proper layout, secure connections, and minimal signal loss.
- Mount, install, and configure hardware such as networks cabinets, routers, switches, access points, PBX systems, and other communication devices.
- Ensure job sites are organized, clean, and compliant with all safety standards throughout the installation process.
- Transport and manage tools, equipment, and materials efficiently to and from job sites.
- Perform system testing and troubleshooting to verify proper installation and resolve technical issues.
- Accurately document installations, including network diagrams, cable routes, and equipment locations.
- Carry out equipment and system configuration tasks with minimal supervision.
- Adhere strictly to health and safety regulations, company policies, and industry best practices.
- Communicate with clients on-site and remotely to explain technical solutions clearly.
- Provide updates during service calls and collect feedback for ongoing improvement.
- Ensure client systems are secure, functional, and well-supported.
- Complete job cards accurately with time spent, tasks done, and recommendations.
- Write detailed reports on issues resolved, recurring problems, and damage findings.
- Submit weekly and monthly reports on tasks completed, system performance, and improvement suggestions.
- Ensure all tools, hardware, and parts are available before callouts.
- Collect and deliver hardware or consumables and report low stock to the manager.
- Audit tools and resources monthly to ensure everything is in good condition.
- Attend meetings, training sessions, and stay updated on new technologies.
- Analyze customer feedback and performance trends to propose service improvements.
- Participate in strategic planning by sharing field insights and enhancement ideas.
- Travel to client sites and suppliers as needed.
- Use a reliable personal vehicle for site visits (a valid driver’s license and dependable vehicle are mandatory).
- A diploma or degree in Networking, Telecommunications, or a related field is advantageous.
- 3+ years of proven experience in supporting Networking and Unified Communications environments.
- Demonstrated expertise in advanced troubleshooting of routers, switches, telecom systems, and Unified Communications platforms.
- In-depth knowledge of networking protocols, including TCP/IP, VLANs, and VPNs.
- Strong experience with VoIP systems, PBX configurations, and telecom infrastructure.
- Proficiency in configuring and troubleshooting routers, switches, and wireless access points.
- Bonus:
Experience with IT systems, Windows Server environments, and virtualization.
- CCNA/CCNP or equivalent networking certifications.
- Specialized VoIP certifications or advanced telecom training.
- Problem-solving and critical-thinking abilities.
- Strong communication and interpersonal skills to convey technical concepts to clients and team members.
- Ability to work independently and perform under pressure to meet deadlines and resolve issues.
- Customer-focused mindset with a dedication to service excellence.
- A valid driver’s license and reliable personal vehicle (essential).
- Availability to travel for client site visits.
- Flexibility to handle after-hours technical support when required.
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