IT Technician – Alberton

Location:

Alberton, Johannesburg Salary: R18,000 – R28,000 per month depending on experience, certifications and demonstrated ability (strong candidates may be considered above this band)
Job Type: Full-time; reports to the IT Manager

A South African Managed Service Provider (MSP) and licensed ISP supporting 200+ clients across approximately 2,200 circuits is looking for a technician to own the day‑to‑day health of client and internal IT environments end to end — from the user's workstation to the servers and network links behind it — keeping everything running smoothly before problems reach the client.

• Install, configure, maintain and troubleshoot Windows workstation and Windows Server operating systems
• Administer Active Directory, Group Policy, DNS, DHCP, file/print services and the user account lifecycle
• Deploy, patch and support business applications, Microsoft 365 and line‑of‑business software
• Manage backups, restores, and server performance, capacity and health

• Configure and maintain routers, switches, firewalls, VLANs, WiFi and VPNs
• Administer the full connectivity chain — LAN, WAN and ISP circuits — troubleshooting faults through to resolution
• Maintain accurate network documentation, IP schemes and asset records

• Monitor environments and act on alerts before they become outages
• Perform scheduled preventative maintenance: updates, health checks, backup verification, security hardening
• Log, prioritise and resolve tickets within SLA, keeping clients informed throughout
• Follow and continuously improve documented procedures for consistent, repeatable support

• Minimum 3 years' hands‑on IT support experience; 4–5 years preferred, ideally within an MSP or multi‑client environment
• Certifications advantageous:
  CompTIA A+/N+, Microsoft (MD-102, AZ-104 or Server), or equivalent networking certifications
• Matric essential; IT qualification or diploma advantageous
• Valid driver's licence and own reliable transport (client site visits required)
• Windows 10/11 and Windows Server (2016–2022) administration
• Active Directory and Microsoft 365
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN
• Firewall and switch configuration
• Backup and endpoint security tools
• Clear, accurate ticket documentation

Puts the client first (owns a problem until it's genuinely solved, not just closed); stays a step ahead (prevents faults rather than just fixing them, flags risks early); communicates clearly and professionally, in plain language when needed; takes pride in clean configurations and proper documentation; stays calm and methodical under pressure; keeps learning as technology evolves.

• Business travel reimbursed at prevailing AA rates (per kilometre)
• Planned weekend/after‑hours work compensated at applicable overtime rates
• Standby allowance payable when rostered for after‑hours/on‑call availability