SaaS Project Manager

We are seeking an experienced SaaS Project Manager to lead the end‑to‑end delivery and implementation of SaaS solutions. The successful candidate will manage multiple projects, coordinate cross‑functional technical and business teams, and ensure solutions are delivered on time, within scope and aligned with customer and business requirements.

• Manage end-to-end SaaS implementation projects, from initiation and requirements gathering through deployment, go-live and post-implementation support.
• Develop and maintain project plans, timelines, milestones, budgets and resource requirements.
• Coordinate activities across engineering, product, operations, customer success, vendors and business stakeholders.
• Manage software configuration, system integrations, data migration, testing and deployment activities.
• Facilitate project kick-offs, status meetings, steering committees and stakeholder engagements.
• Identify and proactively manage project risks, issues, dependencies and scope changes.
• Ensure effective communication between technical teams, business stakeholders, vendors and customers.
• Manage customer onboarding and implementation activities, ensuring a positive customer experience.
• Work within Agile, Scrum, Waterfall or hybrid delivery methodologies as appropriate.
• Track project performance, KPIs, deliverables and implementation progress.
• Coordinate UAT, go-live readiness and production deployment.
• Support change management, training and user adoption initiatives.
• Ensure project documentation, governance and reporting standards are maintained.
• Conduct post-implementation reviews and identify opportunities for continuous improvement.

• Matric and a Bachelor's degree or relevant qualification in Information Technology, Computer Science, Business, Project Management or a related field.
• Proven experience managing technology, software or SaaS implementation projects.
• Demonstrated experience managing projects across the full software implementation lifecycle.
• Strong understanding of SaaS/cloud-based technology environments.
• Experience managing multiple projects and competing priorities simultaneously.
• Strong stakeholder, customer and vendor management experience.
• Experience working with cross-functional technical teams.
• Knowledge of Agile/Scrum and traditional project management methodologies.
• Experience using project management and collaboration tools such as Jira, Confluence, Azure Dev Ops, , MS Project or similar.

• PMP, PRINCE2, Scrum Master, Agile or equivalent certification.
• Experience delivering enterprise or B2B SaaS solutions.
• Exposure to APIs, system integrations, data migration and cloud technologies.
• Experience managing customer-facing software implementations.
• Experience with in a fast-paced technology or SaaS environment.