SAP Business One Support Consultant – and Integrations | One

SEIDOR is a technology consulting firm that offers a comprehensive portfolio of innovation solutions and services aimed at customer experience, ERP, analytics, employee experience, cloud computing, workplace and cybersecurity, helping organisations to overcome their challenges and achieve their goals.

Industries: SEIDOR serves over 20 industries, including hospitality, food and beverage, healthcare, retail, manufacturing, wholesale and distribution, and professional services.

Clients: SEIDOR's services are aimed at large companies, SMEs, and both the public and private sectors.

Partnerships: SEIDOR is the world's number one SAP Business One partner. They have also partnered with Tonkean to bring AI-powered intake orchestration to their SAP service offerings.

Play an important role within Africa's leading SAP Business One Global Team.

The SAP Business One Support Consultant is responsible for providing high-quality, professional and efficient technical and functional support to local and international customers and end users across the SAP Business One solution stack, associated add-ons, integrations and supporting technologies.

The role requires a professional, detail-oriented and analytical individual who takes ownership of customer queries, follows established processes and instructions, and is able to independently investigate, seek to understand the issue, ask the necessary questions, diagnose and resolve issues. The successful candidate must be comfortable researching resolutions, technical documentation and knowledge resources before escalating matters or requesting assistance.

This is a dynamic support environment where priorities and technologies evolve continuously. The successful candidate must therefore demonstrate adaptability, initiative and a willingness to take on additional responsibilities as the business, customer requirements and Support Desk evolve.

The position is not limited to the responsibilities listed below. Additional duties, projects, technologies and areas of responsibility may be assigned by the Support Manager from time to time, in line with business requirements and the operational needs of the Support Desk.

• Matric / Grade 12 required.
• Certificate, Diploma or Degree in Information Technology, Computer Science, Business Information Systems, Accounting or a related field is advantageous.
• 3–5 years’ experience in an IT, ERP or software support environment.
• Certified SAP Business One Implementations consultant.
• Exposure to accounting and business management software.
• Experience working with Microsoft SQL Server and/or SAP HANA databases.
• Understanding of database concepts, troubleshooting and basic database administration.
• Working knowledge of networking concepts and the ability to perform structured technical investigations.
• Experience working with software integrations, add-ons and third-party applications is a must.
• Experience working within a structured Service Level Agreements environments as well as ability to handle high volumes.

The successful candidate should have practical knowledge of, or exposure to the following: SQL Skills

• SAP Business One
• Service Layer
• SAP Business One Web Client
• B1iF
• SQL Database
• Windows Server
• SAP HANA Studio
• HANA SUSE
• Crystal Reports
• Advanced SQL Query Writing
• User Defined Fields, Objects and Tables
• Business Process Configuration and Troubleshooting

The ability to quickly learn and support new add-ons, integrations and technologies is essential.

• Provide professional, high-quality support to local and international customers via email, telephone, Teams and other approved…