Senior Implementation Project Leader

The Senior Implementation Project Leader will be responsible for managing, implementing, and supporting various Business Line (BL) Applications/ Software Systems within the MIS JACC Department. The role involves overseeing day-to-day issues, continuous improvement projects, and training end-users. The candidate will collaborate with AGL HQ to address MOE/AMOA formalities, follow AGL Group procedures, and ensure proper initiation, alerting, and application of new releases.

• Coach and Mentor IPL Team members to develop necessary skills
• Make informed decisions that align with the team's objectives and overall organizational goals.

• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre and post Go-live planning.
• Perform due diligence as required.

• Manage system evolution, bug escalations, and resolutions.
• Conduct Expression of Need when required.
• Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties.

• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.

• Collaborate with operations and customers to gather business requirements.
• Translate business requirements into technical specifications with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.

• Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.
• Develop training materials and assess training needs.
• Stay updated on new features and releases, industry developments, and clients' needs.
• Assist in redefining and updating training plans and delivery.

• Provide training and support upon request from management.
• Follow the agreed-upon level of support within the specified parameters.

• Utilize incident history to suggest improvements.
• Attend meetings and workshops for continuous improvement in the support role.

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Knowledge in Freight Forwarding Business Applications.
• Proficient in MS Office (Word, PowerPoint & Excel).
• Knowledge in Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus.

• Adhere to departmental and company procedure manuals.
• Understand and comply with the Rules and Regulations of statutory bodies.
• Adhere to Africa Global Logistics Principles.
• Comply with current responsibilities, Acts, Regulations, and Quality, Health, and Safety policies.
• Report hazards, incidents, and injuries following legislation and company reporting procedures.
• Participate in programs to improve the IMS system in the workplace.