Implementation Specialist

See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia. We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.

More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Build your career at Iress! As an Implementation Specialist in our Trading and Market Data team, you will help clients successfully implement, configure and adopt Iress software solutions. You will translate client requirements into practical, well-controlled solutions while working closely with internal teams and client stakeholders.

Success in this role means delivering implementations on time and within scope, resolving complex issues effectively, and helping clients realise lasting value from the products they use.

Implement and configure trading and market data software to meet client requirements and align with Iress standards and best practices.

Work with clients and internal stakeholders to understand requirements, shape solutions and support successful delivery.

Provide expert guidance on complex implementation and support-related queries, escalating risks and issues appropriately.

Document implementation approaches, production procedures and technical solutions to support consistent delivery and ongoing client use.

Collaborate with product, support, sales and account management teams to deliver joined-up client outcomes.

Guide change management activities that support client adoption, utilisation and value realisation.

Communicate clearly and consistently throughout the implementation lifecycle using agreed tools and processes.

Troubleshoot and resolve post-implementation issues while protecting the stability of production environments.

Contribute to incident response for high-severity issues and help drive timely, effective resolution.

Share product, market and implementation knowledge with colleagues and contribute to continuous improvement.

Experience and Knowledge Experience delivering software implementations, preferably in fintech, trading, market data or another complex technology environment.

Practical knowledge of trading platforms, market data systems and the technologies that support them.

Experience working with databases, basic SQL querying, system deployment or production support.

Understanding of application integrations, APIs and messaging technologies such as web services, SWIFT or MSMQ.

Familiarity with the FIX protocol and the operational considerations of financial markets technology.

Experience working directly with clients and coordinating delivery across multiple internal teams.

A bachelor’s degree in Computer Science, Information Technology, Finance or a related field is preferred, or equivalent relevant experience.

At least three years of experience in software implementation, technical consulting, application support or a related discipline.

Relevant industry, technology or service-management certifications are useful but not essential.

Configuring software applications in line with client requirements, solution designs and implementation standards.

Managing change and supporting stakeholders through the adoption of new technology and processes.

Diagnosing complex technical…