IT Business Analyst; Product Development MFA)

The purpose of the role is as follows:
To work as a liaison among stakeholders, using a set of tasks and techniques, in order to understand the structure, policies and operations of the bank and to recommend solutions that enable the bank to achieve its goals

• Suggest changes in executing work processes to better drive value and benefits for the business.
• Prepare and share recommendations for process and systems improvements in relevant area of accountability.
• Facilitate one-on-one or group workshops to elicit, analyze, communicate, and validate requirements for changes to business processes and policies and, where relevant, IT systems.
• Analyze existing processes and facilitate improvements with stakeholders.
• Document business/functional requirements.
• Conduct a gap analysis to identify the most feasible solution to meet requirements.
• Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements.
• Clarify the business requirements and functional/process specifications for relevant stakeholders.
• Work with project team to define metrics/performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements.
• Participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.
• Participate in post project implementation review.
• Provide input into compiling or write system manuals where required.
• Compile training material and provide end-user training to stakeholders where relevant.
• Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems, queries and complaints.
• Adapt communication styles to meet the needs of different audiences.

• Minimum relevant Degree (e.g.
  
  B. Com, BSc Information Systems or Engineering) is advantageous
• Business Analyst Diploma (Advantageous)
• Minimum 2+ years relevant experience in a Business Analyst role (Advantageous)
• Experience in the Custody environment is a requirement
• Experience on the BaNCS SP system is a requirement
• Knowledge of the Master File Administration processing in the BaNCS SP system is a requirement
• Exposure to system testing is a requirement
• Experience in the Global Custody product set and processes is advantageous

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.