Technical Support Representative

Our client is seeking a skilled and helpful Technical Support Representative to provide essential technical assistance to their user base in Randburg . You will be responsible for diagnosing and resolving a wide range of technical issues related to the company's products and services. This role requires a patient demeanor, strong problem-solving abilities, and the capacity to communicate technical information clearly to users of varying technical expertise.

Working in our client's Randburg office, you will be part of a dedicated support team committed to ensuring our customers can utilize our offerings without interruption. This is an excellent opportunity to apply your technical skills and contribute to customer satisfaction.

• Respond to technical support requests via phone, email, and ticketing system.
• Diagnose hardware, software, and network issues and provide effective solutions.
• Guide users through troubleshooting steps and provide clear instructions.
• Document all technical issues, resolutions, and customer interactions accurately.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Stay updated on product knowledge and technical advancements relevant to the role.

• Previous experience in a technical support role.
• Proficiency in troubleshooting common operating system and application issues.
• Strong understanding of computer hardware and network basics.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• High school diploma or equivalent; technical certifications are a plus.

• Competitive annual salary.
• Full benefits package including medical aid and pension.
• Paid time off and opportunities for training.
• A collaborative office environment in Randburg .
• Opportunity to work with innovative technologies.