Intern ICS
Listed on 2026-10-16
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description
The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. The position identifies, researches, and resolves technical problems; responds promptly and courteously to telephone calls, emails, Global Services tickets and personnel requests for technical support.
The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. The position identifies, researches, and resolves technical problems; responds promptly and courteously to telephone calls, emails, Global Services tickets and personnel requests for technical support.
Responsibilities- Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
- Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs
- Install standard hardware, software and upgrades and perform end-user site inspections
- Perform basic system management and routine security administration
- Gain a working knowledge of system commands, utilities and operations
- Identify, research and resolve technical problems & perform routine repairs under general instructions
- Identify and report areas for product improvement or needs for new products
- Confer with senior technical support representatives and the Global Service Desk
- Refer more complex problems to higher level technical support representatives
- Maintain, update and keep the department or area computer/inventory tracking system current
- Must be in possession of a Current Temple Recommend
- Matric
- Minimum of CompTIA A+ or a relevant IT Diploma ertificate
- 2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
- Possess good English written and communication skills
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