Security Managed Services Engineer; L2

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

Technical Support & Operations

• Serve as an L2 technical escalation point for security-related incidents and operational issues.
• Monitor, manage, and support enterprise security infrastructure to ensure optimal performance and availability.
• Perform advanced troubleshooting and problem resolution across network security technologies.
• Investigate and remediate security and network-related incidents within agreed service levels.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.

Security Platform Administration

• Administer, maintain, and support security technologies including:
  Fortinet Forti Gate and associated security solutions Palo Alto Networks security platforms Check Point security technologies
• Perform firewall administration, including policy reviews, rule management, optimization, and troubleshooting.
• Manage security configurations and ensure adherence to security standards and best practices.
• Support system upgrades, patching, and maintenance activities.

Change & Service Management

• Implement approved changes within customer environments in accordance with established change management processes.
• Participate in incident, problem, and change management activities.
• Ensure all activities are properly documented and performed in line with operational procedures.
• Support service improvement initiatives and contribute to operational excellence.

Governance & Compliance

• Operate within formal IT Service Management (ITSM) frameworks and security governance processes.
• Maintain compliance with incident, problem, change, and security management standards.
• Ensure technical documentation is current, accurate, and aligned with operational requirements.

Technical Expertise

• Strong hands-on experience with:
  Fortinet Forti Gate and Fortinet Security Solutions Palo Alto Networks Firewalls and Security Platforms Check Point Security Solutions
• Extensive knowledge of:
  Enterprise firewall administration and management Security policy creation, implementation, and optimization Network security concepts and best practices VPN technologies, NAT, routing, and network protocols Threat detection, analysis, and remediation
• Experience supporting enterprise production environments within a Managed Services environment.

Operational Experience

• Experience working within:
  Incident Management Change Management Problem Management Security Governance processes
• Demonstrated ability to independently troubleshoot and resolve complex technical incidents.
• Strong analytical and root cause investigation capabilities.
• Experience working within SLA-driven operational environments.

Minimum Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Engineering, or a related field.
• Relevant industry certifications such as:
  Fortinet NSE / FCP Certifications Palo Alto Networks Certified Network Security Engineer (PCNSE) Check Point Certified Security Administrator (CCSA) or equivalent

Preferred Qualifications

• ITIL Foundation Certification.
• Additional…