Technology Business Engagement Lead

Technology Business Engagement Lead (Africa)

Location:

Johannesburg

Other locations:
Primary Location Only

Date: 8 Oct 2026

Requisition

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The Business Relationship Management (BRM) team is looking for a person to lead executive engagement between Enterprise Technology and EY Africa leadership, driving technology strategy, service performance, investment planning, governance and stakeholder satisfaction across the Africa sub-region. The position is at the Associate Director level and requires someone with all round technology experience, excellent communication skills, is people orientated, strategic in their approach and a high tolerance for complexity and ambiguity.

The opportunity

An opening exists for a Technology Business Engagement Lead to serve Enterprise Technology as the Africa sub-region lead and maintain a relationship with business stakeholders. The candidate will report to the India-Africa BRM Leader. The position is location based, i.e. Johannesburg, South Africa. The role requires EY Johannesburg office presence at least 4 days per week.

The candidate will engage with the COO of the Africa sub-region and member firm leadership in South Africa, Namibia, Botswana, Zimbabwe, Zambia, Mauritius, Malawi, Kenya, Tanzania, Rwanda, Uganda, Ghana & Nigeria (i.e. the customer) and internal Enterprise Technology (ET) stakeholders on:

• Understanding the needs of the customer (in connection with new demand as well as performance expectations) and matching these needs with the solutions provided by ET
• Help the customer navigate within the ET delivery organisation to facilitate effective and efficient operation of relevant ET solutions used within the sub region.
• Account planning and prioritization of solutions brought forward during service adoption campaigns launched by ET (push demand) both from a needs and affordability perspective
• Defining Member Firm specific investments, sharing the associated costs and driving compliance to ensure business case goals are achieved
• Continuously assess the satisfaction with existing services
• Understanding the cost implications of all ET solutions and sharing the required insights in a transparent and timely manner to allow appropriate decision making

Your key responsibilities

• Understanding the relevant country markets, priorities and overall business issues and managing overall IT Services’ customer satisfaction in the sub-region
• Overall accountability for smooth running of ET operations and foundational services within the sub region
• Facilitating discussions on ET Product & Services performance with the regional leadership and communicate business needs for to the appropriate service delivery and operations leaders and managers
• Proactively communicating Enterprise Technology direction/strategy to Sub-Region and Member Firm leadership and end-users and providing timely updates on large cross-organization programs and technology infrastructure initiatives
• Maintaining close working relationship with Finance in the region to manage budgets and deal with finance issues effectively
• Support the effective budgets planning across the sub region for all the ET technology costs
• Manage the Mobile Device Policy as it relates to users in South Africa (i.e. Employee Choice Programme to enable access to Mobile Devices and the Cellular Scheme to provision cellular services).
• Serve as the Budget owner for local technology costs in South Africa.
• Manage the relationships with vendors providing ET services in Africa.
• Coordination of Critical ET outages and related…