Field Technical Manager

Date:
Oct 12, 2026

Req

Location:

Johannesburg, ZA

Brand:
Massey Ferguson

Workplace Type:
Onsite

Employment Duration:
Permanent

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Our Customer Support team is driven by a commitment to excellence, ensuring AGCO delivers industry-leading products and services in an efficient and cost-effective way. We are currently seeking a Field Technical Manager to join our Johannesburg team. In this role, you will provide field service and technical support for designated Massey Ferguson products across the South African market, supporting distributors, dealers, and end users.

• Act as the Level 1 product champion and provide field service support for designated products across South Africa and, when required, other African markets.
• Deliver technical support to distributors, dealers, and end users through AGCO reporting systems, telephone support, and field visits.
• Investigate, quantify, and follow up on field service and warranty issues, coordinating with Level 2 support, engineering, and source plant teams to ensure resolution.
• Coordinate field campaigns and repair programmes, ensuring completion targets are achieved and information is accurately managed through the warranty system.
• Develop and deliver technical training, documentation, service bulletins, and product information to support dealer capability and AGCO Africa requirements.
• Attend regional training sessions, service meetings, Africa events, and source factory engagements to support continuous product knowledge and service improvement.
• Present and follow up on key product issues at Africa service review meetings and provide technical support for field events, demonstrations, and product matching activities.
• Conduct dealer service audits and technical skills assessments to strengthen service standards and dealer performance.

• 3–5 years’ post-qualification experience working directly with agricultural equipment or in a related industry.
• Experience working with combines, balers, hay equipment, planters, and tractors.
• HND or equivalent qualification in agriculture or machinery, together with a qualified trade test.
• Fluent in English; and Afrikaans would be an advantage.
• Strong computer literacy and administrative skills.
• Ability and willingness to travel within Africa and to other AGCO locations, as required.
• Valid, clean driver’s licence.

AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally.

• Health Insurance Benefits (Day-to-day & Major medical care needs)
• Risk Insurance Benefits (Disability, Life Cover, etc.)
• Retirement Planning Benefits
• Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Massey Ferguson® offers a straightforward and dependable experience providing the best value for farmers around the world. Massey Ferguson® has earned the loyalty of farmers by leveraging an innate knowledge of the land, the farm, the machines, and equipment needed to get the job done. Massey Ferguson® has been a trusted partner of farmers for 175 years of innovation.

Information Technology, IT Manager, Manager, Field Service, Technical Support, Technology, Management, Manufacturing