Support Agent

is one of the fastest growing domainregistration, website hosting and cloud solution providers in South Africa. Wehave been developing and delivering award-winning solutions to consumer, retailand commercial customers since 2002.

You willbe in direct contact with our clients helping them to resolve any supportissues that they may have. You will work within a team of passionate people whose goals are to maintain excellent service and to build our  further. You will be handling incoming calls, support tickets and evenonline support chats in order to assist our customers. We strive for efficiency, effectiveness and professionalism at all times.

• At least 1-2 years’ experience withc
  
  Panel/WHM, Direct Admin & the web hosting industry. WHMCS knowledgewould be beneficial.
• Be able to quickly and efficientlyresolve a variety of common web hosting related issues, such as CMSinstallation, diagnosing common HTTP error codes, DNS zone configuration,FTP connection, Email client configuration, diagnosing PHP-based errors,MySQL configuration, setting up cron jobs, and other common cPanel-basedtasks.
• Have an understanding of differenthosting products such as Shared, Reseller, and VPS.
• Comfortable speaking with customers via telephone and tickets.
• Must be able to pay attention to detailand provide excellent customer service.
• Must have excellent English communication skills (both verbal and written).
• Must have flexible for ad-hoc duties asand when required

• Assisting customers in navigating ourhosting control panel.
• Communicate with customerstelephonically and tickets to resolve their hosting needs.
• Troubleshoot and assist with issues related to web hosting by applying your expertise, which includes a highlevel of understanding of various content management systems, such as Wordpress for example.

• Tertiary or additional IThardware or support related education
• cPanel University certifications.

• Must be reliable & punctual
• Must be honest
• Integrity & confidentiality is a necessity
• Must be self-motivated andself-disciplined
• Must have excellent communication skills (both verbal & written)
• Must have excellent telephone skills
• Applicant must be able to workin AND with a team of other people.
• All the normal Personal stuff wenormally forget about (Neat, tidy, punctual, courteous, passionate, etc.)