Trade Support Specialist

The purpose of the role is as follows:

• Provide L1/L2 technical and operational support for electronic trading and market-data platforms
• Troubleshoot complex production issues across application, server, database, network and integration layers
• Support trading desks with time-sensitive system, connectivity, order-flow, execution and market-data issues
• Own incidents from diagnosis and service restoration through root cause analysis and permanent resolution
• Coordinate major incidents across business, technology teams and vendors

• Maintain proactive monitoring, alerting, dashboards and operational health checks
• Identify stability, performance and monitoring gaps and implement preventative improvements
• Develop scripts and automation to reduce manual work and improve operational efficiency
• Maintain support playbooks, procedures and technical documentation, and drive recurring-issue remediation

• Support exchange connectivity, FIX sessions, order routing, execution, market access and market-data services
• Troubleshoot integrations between trading platforms, exchanges, vendors and downstream systems
• Administer application access, entitlements, trading sessions, reference/static data and approved configuration
• Support exchange releases, certifications and mandatory market changes

• Coordinate production and non-production changes, upgrades, patches and application releases
• Support UAT, regression testing, implementation and post-release validation Support new-platform onboarding, migrations and production stabilization
• Ensure monitoring, documentation, access, support processes and escalation arrangements are in place for new services
• Participate in disaster recovery, resilience and business-continuity testing

• Coordinate vendors and technology partners for incidents, defects, upgrades and service improvements
• Support technology risk, audit, regulatory and control requirements for supported platforms
• Maintain controls relating to access, production change and platform administration
• Identify and upscale operational, security and technology risks
• Collaborate with cybersecurity, infrastructure, network, database, architecture and development teams

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or a related field
• 3-5 years' experience in a technology or production-support environment, ideally with exposure to trading systems or financial-markets technology
• Experience supporting business-critical enterprise applications and integrated technology environments
• Experience with incident, problem, change and release management Experience working with technology vendors and cross-functional technical teams

• Electronic trading systems, financial markets and trade lifecycle
• Order routing, execution, market connectivity and market-data flows
• FIX protocol and electronic trading connectivity
• Linux/Unix, SQL, networking and application troubleshooting
• Scripting, automation, monitoring and alerting technologies
• Cloud platforms and infrastructure
• Access management, cybersecurity and operational controls
• Disaster recovery and operational resilience

• Strong analytical and troubleshooting capability
• Ownership and problem-solving mindset
• Calm, effective delivery in time-sensitive trading environments
• Clear technical and business communication
• Stakeholder and vendor management
• Ability to balance BAU, incidents, change and project priorities
• Continuous-improvement and automation mindset
• Strong focus on operational risk, control and stabili ty

All appointments will be made in line with First Rand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.