Helpdesk Support Analyst

Our client is seeking a diligent and technically proficient Helpdesk Support Analyst to join their IT department in Randburg, Gauteng . This role is essential for providing first-line technical support to all employees, ensuring the smooth operation of IT systems and services across the organization. You will be responsible for troubleshooting a wide range of hardware, software, and network issues, responding to support requests, and providing guidance to end-users.

The ideal candidate possesses strong analytical skills, excellent communication abilities, and a commitment to delivering exceptional IT support. This is a fantastic opportunity to contribute to a dynamic IT environment and grow your technical expertise. We foster a collaborative team spirit and encourage professional development.

• Provide first-level technical support to end-users via phone, email, and in‑person for hardware, software, and network issues.
• Diagnose and resolve common IT problems, escalating more complex issues to senior IT staff when necessary.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Manage user accounts, permissions, and access rights within the Active Directory environment.
• Assist with the setup and deployment of new hardware and software applications.
• Maintain accurate and detailed records of support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system.
• Develop and update IT support documentation, user guides, and knowledge base articles.
• Ensure all IT equipment is managed, tracked, and maintained effectively.
• Provide basic training and guidance to users on IT best practices and system usage.

• Proven experience in a helpdesk or IT support role.
• Strong knowledge of Windows operating systems and common business applications (e.g., Microsoft Office Suite).
• Familiarity with troubleshooting hardware, software, and basic network issues.
• Experience with helpdesk ticketing systems is essential.
• Excellent problem‑solving and diagnostic skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users.
• Ability to work effectively both independently and as part of a team.
• A strong commitment to providing excellent customer service.
• Relevant IT certifications such as CompTIA A+ or similar are highly regarded.

• Competitive salary and potential for annual bonuses.
• Comprehensive medical and retirement fund contributions.
• Opportunities for professional development and IT training programs.
• A collaborative and supportive team environment in Randburg, Gauteng .
• Paid annual leave and sick leave allowances.
• Access to company‑provided IT equipment and resources.
• Employee assistance program for personal support.