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WFM Resource Planner — Forecast & Optimize Staffing
Job in
Randburg, Johannesburg, 2000, South Africa
Listed on 2025-12-07
Listing for:
Tracker South Africa
Full Time
position Listed on 2025-12-07
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
A leading contact centre is seeking a Resource Planner to handle daily WFM updates and optimize staffing and agent scheduling to meet service level objectives. The ideal candidate must have at least 2 years of WFM experience and 3 years in call centers, along with strong analytical and problem-solving skills. Knowledge of Alvaria WFM is essential, and a customer service certification is advantageous.
This role offers benefits like Medical Aid and a Provident Fund.
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