Part-Time Call Centre Specialist: Elevate Customer Experience Job Johannesburg area,South Africa,Supply Chain/Logistics

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Job Description

Johannesburg, South Africa
Full time
R
- ** Job Description*
* ** Are You Ready to Make It Happen at Mondelēz International?*
* ** Join our Mission to Lead the Future of Snacking. Make It Possible.*
* You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

** How you will contribute*
* You will:

Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

** What you will bring*
* A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L function, ideally with knowledge of customer supply chain management
Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
SAP, information systems, process design, standard operating procedures
Experience leading and developing a team
Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
Great interpersonal, teamwork and communication skills
Able to influence, negotiate and apply commercial acumen

** More about this role*
* *
* Education / Certifications:

*
*

Degree or equivalent in Supply Chain, Logistics, Engineering
'Post Graduate Degree would be advantageous
10+ Years experience in CS&L function, ideally with knowledge of customer supply chain management
5-7 Years relevant experience within Africa Import/Export environment, including Freight and Logistics would be advantageous.
Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
Experience leading and developing a team
Strong communication and cross-cultural management skills with experience working with agents engaging custom officials. Open mindedness to accommodate the non-traditional mix of disciplines within Mondelez and interpersonal skills to work effectively in partnership with others in the organization and externally.
Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
Experience in leading RSA retail customer top to tops
Energy, intelligence, diplomacy, sound practical judgment and strong leadership skills
Able to influence, negotiate and apply commercial acumen

** Job specific requirements:*
* ** Managerial*
*

Deliver enhanced service by driving the implementation of customer…