Executive Head : Delivery Management

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• The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end-to-end delivery of products and solutions across all Business Units representing total revenue for VB. The role’smandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied. The role will be responsible for both implementation and post implementationoperations contracts, and mitigating delivery risks through robust contract and partner management.
  
  The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance with service-level agreements (SLAs) by leveraging internal capabilities and, where necessary, engaging external partners or subcontractors.
• To the extent that established delivery structures are already in place in mature Business Units, the executive head will partner with both Mobile and Vodacom Business Technology delivery teams to establish ways of work; accountability metrics; operational performance metrics, escalation metrics, and management routines. However, for complex multiple BU solutions, beyond mobile or for ventures or partner-delivered solutions, the Executive Headis responsible for setting up a delivery operating model comprised of a combination of internal resources (consolidation of what is already in the business) or partnership models with ventures or external partners.
  
  The executive head is accountable for the strategic governance, orchestration, and operational excellence of complex solution delivery across Vodacom’s Mobile, Fixed, and Beyond Connectivity portfolios.
• The role acts as a critical bridge between product teams, internal delivery units, and external partners to shape and uphold delivery frameworks that enhance customer experience and prevent downstream issues.

Your responsibilities will include :

• Strategic Delivery Oversight :
  Ensure the delivery of all Vodacom Business products and solutions, in alignment with sold commercials and client requirements.

• Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind.
• Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in-life operations and customer support.
• Lead the stabilization phase post-launch, ensuring that knowledge transfer, training, and early issue resolution are executed with precision and accountability.
• Lead the feedback loop between delivery, operations, and product teams to ensure continuous improvement and future-readiness of product governance frameworks.
• Ensure the co-ordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manages stakeholders to ensure on time delivery by upholding contractual obligations.
• Develop and implement a robust system for identifying and prioritising major customer delivery and in-life challenges.
• Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures.
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers.
• Contract Management :
  Negotiate, execute, and oversee back-to-back contracts with partners or subcontractors to ensure fulfilment of client SLAs and mitigation of delivery risks through collaboration with Supply Chain Management
• Partner & Subcontractor Management :
  Identify, engage, and manage third-party partners, Subsidiaries or subcontractors, maintaining quality and compliance standards.
• Risk Mitigation :
  Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.
• Risk Mitigation :
  Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.
• Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers.
• Support commercial due diligence and investment decisions for new and in-life solutions.
• Focused on achieving the following business performance on :
• On-time, on-budget delivery of all projects and contracts
  
  Compliance with client SLAs and zero critical delivery escalations
  
  Beyond connectivity contract retention rates
  
  Effective risk mitigation and absence of unmitigated delivery failures
  
  Client satisfaction scores and contract renewal rates
  
  Successful management of partner and subcontractor relationships