Senior Professional Services Engineer; Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

NICE Actimize is seeking hands‑on, customer‑focused Engineers to join its Managed Services team in an onsite role in Johannesburg, South Africa.

The role involves working closely with clients to configure, optimize, and support high‑performance Actimize backend systems in a collaborative, autonomous environment.

We are looking for motivated engineers who are passionate about technology, enjoy solving complex problems, and are confident working directly with customers and internal teams.

This position offers international exposure and the opportunity to contribute to Actimize Professional Services while engaging with client leadership and business users.

This role offers the opportunity to work with a key client in South Africa, collaborating with engineers, architects, and business stakeholders to deliver solutions using Actimize technologies.

You will deploy, monitor, automate, and support scalable, real‑time platforms serving millions of users and processing billions in transactions.

The position provides global exposure and the chance to solve complex, mission‑critical challenges in a fast‑paced environment.

• Manage Actimize related operations end to end on all client environments.
• Develop, configure, and manage software features according to design documents and enterprise software standards.
• Work in a multi‑disciplinary environment with Architects and Business Analysts for project delivery.
• Support customers by solving functionality problems.
• Enhance existing solutions to match client requirements by configuring and customizing software using Actimize, SQL, and other technologies.
• Interface independently with R&D and PS groups and with customer support.
• Design full stack automation for troubleshooting failures and running daily batch processes, propose monitoring services for batch and real‑time services of Actimize solutions.
• Identify and resolve operational issues such as batch failures, client data feed errors, database issues, and application server issues.
• Identify functional level issues and provide resolutions or clarifications.
• Automate daily tasks and processes for generating various reports.
• Proactively improve system resiliency and performance.
• Demonstrate Actimize engagement performance to client boards.
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, and real‑time streams.
• Maintain operational documentation, e.g., incident tracking and run books.
• Experience in team handling and knowledge transfer.
• Support client testing and tuning activities in non‑production environments.
• Support solution upgrades, patch deployments, and changes on client environments.
• Coordinate between client and Actimize support teams and resolve issues.
• Own incident, problem, and change management activities ensuring adherence to SLA/SLOs.
• Drive continuous improvement initiatives to enhance system stability and reduce incidents.
• Basic understanding of cloud or virtualized environments hosting Actimize applications.
• Provide regular operational status updates and reports to client stakeholders and internal leadership.
• Communicate risks, issues, and mitigation plans proactively.

• 8+ years of experience in software development and/or production support engineering.
• Experience in web application development using JavaScript and related technologies.
• Solid understanding of OOP concepts and common design and architectural patterns.
• Experience working with enterprise web application frameworks.
• Familiarity with public and/or private cloud platforms such as AWS, Azure, or GCP.
• Experience with CI/CD pipelines and Dev Ops tools such as Jenkins, Docker, Kubernetes, virtual machines, and artifact repositories (e.g., Artifactory).
• Experience with relational databases, both external and embedded.
• Strong experience in Unix/Linux environments,…