Reports To: Chief Commercial Officer

Job Title: Product Delivery Engineer

Department: Platform Architecture and Technical Integrations

Reports To: Chief Commercial Officer

Location: Rosebank, Johannesburg

Working Hours: Standard business hours. This role may include occasional, supported after-hours deployments or incident response for Tier-1 systems (planned and communicated as far as possible). Working Arrangement:
Monday to Friday, office-based

Remuneration: Market related

We operate at the complex intersection of customer engagement, loyalty mechanics, and disruptive commerce. We do not build for the next quarter; we build resilient, generational assets that compound in value over time. We operate in a high-trust, low-bureaucracy environment that values Probabilistic Thinking, empirical data over localized opinions, and long-term ecosystem expansion.

This role is anchored to our Tier-1 product systems (current and upcoming), typically spanning: – Core API services (customer/merchant/partner-facing APIs) – File ingestion & processing (S3-triggered ingestion, validation, enrichment, reconciliation-style workflows) – Member / identity services (authentication/session patterns and member-domain services) – Member/Merchant mobile app (a mobile surface area; .NET MAUI in the current stack)

This is not a ticket-closing “support-only” role; it is a core commercial enablement function with a structured growth path.

Your objective is to contribute to product delivery and help protect platform reliability across the Tier-1 estate: ensuring seamless, secure, and highly efficient data transmission across internal systems and external partner ecosystems. As you ramp up, your work should reduce operational friction and the Bandwidth Tax on our product and operations teams—allowing the platform to scale without a proportional increase in headcount.

• Product Delivery (Tier-1): Contribute to features across APIs, pipelines, and the member/merchant mobile app, typically starting with well-scoped changes and growing into end-to-end ownership over time.
• Architecture & Design (Serverless & API): Participate in designing and building scalable REST APIs and event-driven workflows on AWS (e.g., Lambda, API Gateway, DynamoDB, S3, Cognito, SNS, SES, and other AWS services as needed), with guidance and peer review.
• Operational Excellence (Cloud Watch-only): We are Cloud Watch-first and Cloud Watch-only for now. Help establish and improve production visibility using Cloud Watch Logs, Metrics, Alarms, Dashboards, and Log Insights only. Contribute to structured logging, actionable alarms, and fast incident triage.
• Data Orchestration & Integrity: Help build and harden pipelines that protect customer trust—preventing incorrect earn/burn states, broken reconciliation flows, and partner-data drift.
• Dev Sec Ops  & POPIA: Learn and apply security controls in CI/CD. Follow least privilege, secure secrets handling, ring-fencing of personal data, and disciplined compliance with the Protection of Personal Information Act (POPIA).
• Fin Ops & Cloud Cost Optimization: Be mindful of the computational economics of Tier-1 workloads. Learn to measure cost drivers (payload size, call patterns, retries) so cloud costs scale efficiently.
• Quality & Testing Discipline: Contribute to raising the baseline for automated testing (unit/integration) and repeatable release validation.

We value clarity and autonomy. Your first 90 days will focus on measurable delivery and platform health, with increasing independence as you ramp up.

• 30 days: Aim to land your first production change into…