Software Developer: ServiceNow

Software Developer II:
Service Now(141871)

Closing date: 15 October 2026

Information Technology

Application Development

Manage Self:
Technical

We are hiring a Service Now Developer to be responsible for designing, configuring, developing, and implementing HR Service Delivery (HRSD) capabilities within the Service Now platform to streamline our HR processes and enhance employee experiences. This role requires an organized, self-driven person who can thrive working alone or in a team and can quickly adjust to changing priorities. The ideal candidate has a solution-focused mindset, is enthusiastic about technology, loves providing excellent customer service, and works well under pressure

Solution Design & Configuration

• Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE (Centers of Excellence) data structures
• Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and Integration Hub actions
• Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones

Development & Integration

• Develop secure, maintainable code using JavaScript, Glide API, Service Now Scripted REST APIs, UI Scripts, and Server-side scripting
• Integrate Service Now HRSD with HRIS/HCM systems (e.g. SAP Success Factors, SAP s/4
  
  HANA, Ariba), identity platforms, document e-signing, and case intake channels via Integration Hub, MID Server, and REST/SOAP
• Implement role-based access controls (RBAC), security constraints, and contextual security for HR data

Platform Governance & Quality

• Adhere to platform governance, update set strategy, source control, naming conventions, and coding standards
• Conduct unit testing, peer reviews, and support UAT with HR stakeholders
• Maintain technical documentation (design specs, data models, flow maps, runbooks)

Operations & Support

• Troubleshoot incidents and defects; perform root cause analysis and propose preventive measures
• Optimize performance (queries, indexing, ACLs) and ensure platform health across HRSD applications
• Support release management, regression testing, and upgrade readiness (e.g. versions: Washington, Zurich, etc.)

Collaboration & Delivery

• Work in Agile/Scrum teams, contributing to backlog refinement, estimation, sprint planning, demos, and retrospectives
• Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to align solutions with business outcomes
• Provide enablement to HR practitioners on case handling, knowledge authoring, and service catalog usage

• Advanced Diplomas/National 1st Degrees

Diploma / Certificate in multiple languages

• Bachelor’s degree in mathematics, engineering, information systems, or a related field
• Completed Service Now Certifications (MUST)

• 3-5+ years’ experience developing on Service Now, with 2+ years focused on HRSD/ITSM/CSM/CMDB
• Knowledge of HRSD Implementation (preferably)
• Completed Service Now Certifications (preferably)
• Expertise in web development (HTML/HTML5, CSS, JavaScript/GLIDE)
• Proven ability to set up Service Now using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• Expertise with REST/SOAP APIs to integrate Service Now with other IT systems
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills