Customer Service Representative; CSR

The Customer Service Representative (CSR) plays a pivotal role in ensuring seamless communication and support for distributor partners and customers. As a frontline representative, the Customer Service Representative (CSR) is responsible for delivering excellent service, building long‑term relationships, and accurately processing orders. This full‑time opportunity is based in Johns Creek, GA, and is ideal for individuals who excel in a collaborative team environment and are dedicated to driving positive customer experiences.

The Customer Service Representative (CSR) will interact with clients and colleagues to resolve issues, manage orders, and uphold the highest standards of professionalism and dependability. This position offers a stable, team‑oriented work environment with opportunities for professional growth and development within a leading organization.

Located in Johns Creek, GA, this role provides the advantage of working in a thriving area known for its safe neighborhoods, vibrant business community, and strong sense of community, making it an excellent place to advance your career as a Customer Service Representative (CSR).

The Customer Service Representative (CSR) is a key member of the client support team, responsible for managing customer inquiries, processing orders, and providing detailed, timely solutions to distributor partners and clients. Success in this role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively. The Customer Service Representative (CSR) will serve as a liaison between customers and internal teams, ensuring that all order requirements are met and any concerns are resolved promptly.

This position is ideal for individuals seeking a long‑term career with a reputable, growth‑oriented company in Johns Creek, GA.

• Process customer orders accurately and efficiently using company systems and software.
• Provide ongoing support to distributor partners through professional phone and email communication.
• Ensure compliance with established procedures for customer‑specific order requirements.
• Research and resolve discrepancies or concerns related to orders, maintaining a high level of customer satisfaction.
• Maintain accurate records and documentation for all customer interactions and transactions.
• Collaborate with internal teams to coordinate solutions and deliver a positive customer experience.
• Prioritize multiple tasks while maintaining meticulous attention to detail and accuracy in all activities.
• Demonstrate flexibility and adaptability to changing priorities within a fast‑paced work environment.

• Competitive hourly wage designed to attract experienced professionals in the customer service field.
• Consistent work schedule, Monday through Friday, with no required evening or weekend hours.
• Access to comprehensive training and support tools to promote professional development.
• Long‑term career potential within a stable and growing organization.
• Team‑oriented workplace with a collaborative and supportive environment.

• Minimum of 3 years of experience in a customer service role, preferably in a professional or corporate setting.
• Proven ability to handle inbound customer service calls with professionalism and courtesy.
• Demonstrated experience with computer‑based order entry systems and related technology.
• Exceptional attention to detail and superior organizational skills.
• Strong written and verbal communication skills, with a focus on problem‑solving and resolution.
• Ability to multitask efficiently and adapt to evolving priorities and workflow.
• Dependable attendance and punctuality, with a stable work history.
• Self‑motiv…