Technical Services Engineer - Medium Voltage Transformer; EE

Perform engineering analysis, diagnostics, and OEM and field service coordination activities for company medium-voltage transformers (MVTs), serving as the technical bridge between engineering, OEM's, engineering, technical and field services, sales, and customers while owning all coordination and technical issues and customer support cases end-to-end to improve transformer reliability, service quality, and lifecycle performance of company MVT's.

Perform root cause analysis (RCA) on in‑service medium voltage (MV) transformers using electrical, mechanical, and fluid diagnostics

Conduct statistical analysis and periodic fleet reliability and condition assessments for MV transformers

Evaluate repair vs. replacement strategies and develop standardized maintenance schedules and procedures for clients based on OEM recommendations and industry best practices

Define modifications to existing procedures and propose new methods to improve MV transformer reliability, serviceability, and lifecycle performance

Evaluate transformer design, specifications, development planning, and project execution in coordination with engineering and sales

Perform guidance and supervision for on‑site inspection, testing, commissioning support, troubleshooting, and condition assessment of MV transformers by OEM’s and 3rd party MVT support services

Coordinate, confirm, and schedule electrical and fluid diagnostic testing as required for warranty or ad-hoc repairs

Facilitate and coordinate transformer repair, rebuild, retrofit, and remediation activities at customer sites or at 3rd Party vendors designated by OEM’s as needed

Complete and confirm the accuracy of MVT test reports, inspection records, and service documentation to company, OEM, and client standards

Communicate test, inspection, and service results to clients and OEM's, recommend corrective actions, and enable scope expansion

Manage MV transformer customer support cases and coordinate technical resolution across engineering, field services, and suppliers

Coordinate the service of vendor qualification, audits, proposal reviews, and technical presentations in collaboration with sales and applications teams

Resolve open quality and warranty claims with MV transformer suppliers

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values:
Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

• Bachelor of Science degree in electrical or mechanical engineering or equivalent via education and/or work experience
• 3 years’ experience in testing, commissioning, service, or engineering of power transformers
• Knowledge, formal training, and/or proficiency in operating transformer testing equipment for standard transformer testing (TTR, Winding resistance, Insulation resistance, PF/DF, etc) used for analysis
• Demonstrated understanding of MV Transformers and associated substation engineering principles and standards
• Demonstrated hands‑on experience and formal training performing field testing, inspection, commissioning, or service of medium voltage transformers
• Demonstrated successful compliance with applicable safety standards, including but not limited to: OSHA, NFPA 70E, and all industry standard safety procedures
• Demonstrated knowledge of applicable industry standards: NESC, NFPA 70B, ANSI/NETA ATS-MTS-ETT
• De…