Home Care Scheduler

Job Title:

Front Desk Assistant – Dermatology Practice

• Minimum of 1–2 years of prior medical front desk experience (mandatory)
• Proficiency with Electronic Medical Record (EMR) systems (mandatory)
• Experience in a dermatology or specialty medical practice strongly preferred
• Solid understanding of insurance verification, referrals, and authorizations
• Knowledge of medical terminology
• Excellent communication, customer service, and organizational skills
• Ability to multitask effectively in a fast‑paced clinical environment
• Professional demeanor with strong attention to detail
• Ability to maintain HIPAA compliance and patient confidentiality

We are seeking an experienced Front Desk Assistant for a busy dermatology practice. This role is essential to providing excellent patient care by managing front‑office operations, ensuring accurate insurance verification, and delivering a welcoming and efficient patient experience.

• Greet patients professionally and courteously upon arrival
• Verify patient demographics, insurance information, and identification
• Collect and scan required documentation (insurance cards, photo , referrals, authorizations)
• Update patient information accurately in the EMR
• Collect co‑pays, deductibles, and outstanding balances

• Schedule follow wright visits, procedures, and referrals
• Provide after‑visit instructions and appointment summaries
• Process payments and issue receipts
• Coordinate referrals and prior authorizations as needed

• Verify insurance eligibility, benefits, referrals, and authorizations prior to appointments
• Communicate patient financial responsibility clearly and professionally
• Assist with basic insurance and billing inquiries in coordination with billing staff

• Schedule, reschedule, and cancel appointments efficiently
• Manage high‑volume incoming calls and patient messages
• Maintain accurate provider schedules and appointment templates

• Document all patient interactions accurately in the EMR
• Scan, upload, and manage medical records and forms
• Support daily front‑office workflow and office organization
• Communicate effectively with providers, medical assistants, and billing teams