Front Desk Concierge

Front Desk Concierge – Part Time

Base pay range: $14.00/hr.

This role is part of the Atlanta Athletic Club’s commitment to excellence. The Front Desk Concierge is responsible for providing outstanding customer service to members and guests by welcoming them warmly, assisting with inquiries, and managing a variety of front desk tasks. The position requires a friendly demeanor, professional appearance, and excellent communication skills. Applicants must be able to work on Sundays.

Core Values:
Elevating Experiences, Embracing Relationships, Serving “Our Club”, Inspiring Discovery, and Growing Stronger.

• Work as directed to support the mission and core values of Atlanta Athletic Club.
• Confirm details of events with BEO to properly execute information signs.
• Update the reservation system to accurately record and confirm details associated with event reservations.
• Assist members with lost and found items.
• Review all upcoming events and hours of operation based on the Club Times and be prepared to provide accurate information.
• Manage incoming phone calls, emails, and other forms of communication.
• Maintain the Concierge BEO book, adding pop-ups when necessary.
• Update daily events on the Club’s reader board if necessary.
• Provide support for event setup and member services during events.
• Maintain a tidy and presentable front desk area.
• Perform other related duties as assigned by the manager.

• Strong ability to provide friendly, personalized, and professional service.
• Excellent verbal and written communication skills.
• Ability to handle and resolve member issues effectively.
• Capable of managing multiple tasks simultaneously in a fast‑paced environment.
• Meticulous in record‑keeping and administrative tasks.
• Competent in using Microsoft Excel, PowerPoint, Word and other computer systems.
• Always maintain a neat and professional appearance.

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or front desk operations is advantageous but not required.
• Flexible schedule, including late afternoon, weekends and holidays.

• Paid Time Off (PTO).
• Enjoy a holiday rate of 1.5 times normal pay for working on Easter, Memorial Day, July 4, Labor Day and Thanksgiving.
• 401(k) enrollment after 60 days (team member contributions if eligible).
• 401(k) employer contributions (4 %) after one year if eligible.
• Team member appreciation events (including a summer pool party and recognition party).
• Complimentary meals in our team member dining room during shift.

Equal Opportunity

Employer:

Atlanta Athletic Club (AAC) is committed to providing equal opportunities for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Location:

Johns Creek, GA.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries:
Hospitality.