Senior Product Manager

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Senior Product Manager

Johns Creek, Georgia – Hybrid (LOCALS ONLY)

12+ Years

We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end‑to‑end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfilment systems to deliver exceptional customer experiences.

System Design & Implementation

• Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS, or similar).
• Integrate OMS with e-commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.

Order Lifecycle Management

• Manage order capture, inventory allocation, payment processing, shipping, and returns workflows.
• Ensure real‑time inventory visibility across channels.

Process Optimization

• Analyze order flow and identify areas for automation and efficiency improvements.
• Implement best practices for omnichannel fulfilment (BOPIS, ship‑from‑store, drop‑shipping).

Technical Expertise

• Work with APIs, middleware, and integration tools for data synchronization.
• Troubleshoot system issues and coordinate with vendors for resolution.

Stakeholder Collaboration

• Partner with business teams to define requirements and translate them into technical solutions.
• Provide training and support for OMS and e-commerce functionalities.

Compliance & Security

• Ensure adherence to data privacy, PCI compliance, and security standards.

• 10+ years in e-commerce and OMS implementation/support.
• Exposure to ERP systems is a plus.

• Hands‑on experience with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.).
• Knowledge of e-commerce platforms and integrations.
• Proficiency in APIs, web services, and middleware tools.

• Strong understanding of order lifecycle, inventory management, and fulfilment strategies.
• Familiarity with omnichannel retail and digital commerce trends.

• Excellent problem‑solving and analytical skills.
• Strong communication and stakeholder management abilities.

Key Deliverables
:
Roadmap Planning, Requirements & Specifications Management, Stakeholder Management, Identify and mitigate risks related to product delivery, compliance, and market changes, and oversee end‑to‑end product development lifecycle.

Mid‑Senior level

Full‑time

Product Management and Marketing

Software Development