Senior Product Manager

Role Overview

We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end‑to‑end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfillment systems to deliver exceptional customer experiences.

• Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS).
• Integrate OMS with e‑commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.
• Manage order capture, inventory allocation, payment processing, shipping, and returns workflows.
• Ensure real‑time inventory visibility across channels.
• Analyze order flow and identify areas for automation and efficiency improvements.
• Implement best practices for omnichannel fulfillment (BOPIS, ship‑from‑store, drop‑shipping).
• Work with APIs, middleware, and integration tools for data synchronization.
• Troubleshoot system issues and coordinate with vendors for resolution.
• Partner with business teams to define requirements and translate them into technical solutions.
• Provide training and support for OMS and e‑commerce functionalities.
• Ensure adherence to data privacy, PCI compliance, and security standards.

• 10+ years in e‑commerce and OMS implementation/support.
• Exposure to ERP systems is a plus.
• Hands‑on experience with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.).
• Knowledge of e‑commerce platforms and integrations.
• Proficiency in APIs, web services, and middleware tools.
• Strong understanding of order lifecycle, inventory management, and fulfillment strategies.
• Familiarity with omnichannel retail and digital commerce trends.
• Excellent problem‑solving and analytical skills.
• Strong communication and stakeholder management abilities.

Executive

Contract

Information Technology