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Telecommunications Administrator
Job in
Johns Creek, Fulton County, Georgia, USA
Listed on 2025-12-31
Listing for:
Staffing Technologies
Full Time
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
Telecoms Engineering
Job Description & How to Apply Below
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Restrictions: No C2C, No 3rd Parties, No Sponsorship, No Relocation
Position SummaryThe Telecommunications Administrator supports and manages corporate communication systems with a primary focus on Microsoft Teams Voice
. This role handles telephony operations across all locations, supports legacy VOIP systems until fully migrated, and manages corporate mobile devices and carrier relationships. A strong customer-service mindset and hands‑on technical expertise are essential.
- Support, maintain, and administer Microsoft Teams Voice across all company locations.
- Provide technical support for Teams Voice migrations
, upgrades, and configuration changes. - Maintain existing telephony/VOIP systems until fully replaced by Teams Voice.
- Collaborate with Systems & Operations, Network Ops, and Service Desk teams to ensure high‑quality service.
- Respond promptly to telecommunication issues and outages.
- Monitor and optimize telephony environments for stability and performance.
- Administer corporate mobile devices: activations, deactivations, reporting, and carrier relationships.
- Ensure operation of paging systems and various SIP devices when required.
- Work collaboratively with all IT teams and business stakeholders.
- Deliver exceptional customer service and communication.
- Perform additional duties as assigned.
- 5+ years in Communications / VOIP systems
- 3+ years with Microsoft Teams Voice
- 3+ years with Microsoft O365
- 3+ years supporting mobile devices
- Strong understanding of telecommunications (voicemail, paging, alarms)
- Excellent customer service and communication skills
- Strong critical thinking, troubleshooting, and problem‑solving abilities
- Effective organizational and time management skills
- Experience with Ring Central
- Knowledge of QoS, Route Redistribution, Policy Routing, Multicast
- 2+ years working with Teams, Skype for Business, Enterprise Voice/Unified Communications (SBC, VoIP, PBX)
- Experience with Active Directory and multi‑vendor hardware/software
- Strong knowledge of Microsoft server operating systems
- Mid‑Senior level
- Full‑time
- Information Technology
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